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In this section:
SBC troubleshooting tools are primarily divided into two categories:
Platform Troubleshooting
The SBC Core provides several tools to aid in troubleshooting the SBC platform, such as monitoring various system processes and statistics, viewing and interpreting alarms, running diagnostics, and performing call trace simulations. This section provides a guide to the location of these various tools in the SBC Core product documentation.
- How to Check Alarms
- How to Check Peer-to-Peer Communication
- How to Perform Call Traces
- How to View and Download Event Logs
How to Check Alarms
Navigate the following pages to view, edit, clear, and interpret SBC alarms:
EMA
CLI
View Alarm Details
% show status/table alarms currentStatus
% show status/table alarms historyStatus
Clear Alarms
> request alarms clear
How to Check Peer-to-Peer Communication
The SIP Options Ping feature is used to verify peer-to-peer connectivity.
EMA
CLI
> request addressContext <addressContext name> cmds optionsPing
How to Perform Call Traces
EMA
CLI
- Configuration: Call Trace - CLI
- Executing: Request Global - CLI
How to Verify Peer-to-Peer Connectivity
Refer to the following page for insight in using SIP OPTIONS and ICMP Ping:
- Path Check Support
- Path Check Profile - CLI
- SIP ARS Profile - CLI
- Service Profiles - Path Check Profile (EMA)
- Service Profiles - SIP ARS Profile (EMA)
How to View and Download Event Logs
Refer to the following pages for detailed information about viewing event logs and the configuration options.
EMA
- Event Log - Filter Admin
- Event Log - Filter Status
- OAM - Event Log - Platform Audit Logs
- Event Log - Sub System Admin
- Event Log - Type Admin
- Event Log - Type Status
CLI
Refer to Log Management to download event logs from the EMA.
Hardware Troubleshooting
The SBC provides different hardware troubleshooting tools to aid in troubleshooting the SBC hardware by reviewing, diagnosing, and identifying operational or technical problems. This section provides a guide to the location of these various tools in the SBC product documentation.
- How to Locate SBC Chassis
- How to Check LED Status
- How to View System Status and Statistics
- How to Perform a System Dump
How to Locate SBC Chassis
The Blink Locator LED helps you to locate the SBC chassis in the rack. It also specifies the Locator LED is turned ON or OFF to locate the SBC.
EMA
How to Check LED Status
EMA
CLI
% show status system ledStatus
Physical Inspection
Front panel LED descriptions are located on following pages:
How to View System Status and Statistics
EMA
- Dashboard - CAC Offenders Status
- Sessions - Call Count Status
- Sessions - Call Detail Status
- Sessions - Call Summary Status
- Hardware Status - CPU Util Current Statistics
- Troubleshooting Tools - Hard Disk Status
- Announcements - Memory Usage
- Troubleshooting Tools - Monitor Endpoint Status
- Troubleshooting Tools - Monitor Target Status
- System Status And Statistics - Software Upgrade Status
- Zone Specific - Sonus SIP Sig Peer Ovld Status Entry
- System Status and Statistics - System Congestion Status
- System Status And Statistics - System Congestion Interval Statistics
- Dashboard - System Statistics
- Dashboard - System Status
CLI
- Show Status Address Context
- Show Table Address Context
- Show Status Alarms
- Show Table Alarms
- Show Status Global
- Show Table Global
- Show Status OAM
- Show Table OAM
- Show Table Profiles
- Show Status System
- Show Table System
How to Perform a System Dump
EMA
- Troubleshooting Tools - Coredump List
- Troubleshooting Tools - Coredump Summary
- Troubleshooting Tools - System Dump
CLI
> request system serverAdmin <server_name> forceCoreDump
Overview
Content Tools