Testing a Call

This task allows you to initiate a simple test call from within the

Testing a Call

1. In the WebUI, click the Diagnostics tab.

2. In the left navigation pane, under Tools, click Test a Call.

   

                                                                                                                      

3. Enter Destination Phone Number in the Destination Number field. This is the phone number for the SIP phone or Analog phone in which you are testing a call.
4. From the Call Routing Table drop down list, select a call routing table. Ensure the Call Routing Table you select is configured properly. For information about Call Routing tables, see Managing Call Routing Tables.
5. Click OK.

Expected Outcome

Once the call is made, the call goes through the selected Call Route. After the SIP phone or Analog phone accepts the call, the user will hear music for about 15 seconds.

For an unsuccessful call, check the following:

• Verify the Call Routing Table entry selected. Also check the Translation table for configuration. These tables determine how a call is routed and translated.
  
• Review Local Log files. Log files record internal and external action on the SBC 2000 (these log files are not available on the SBC1000), including user visible actions (such as placing calls).
• Verify Music On Hold configuration. If configured to use a music file, but there is no music file, no music is played. If configured to use radio (live source), but there is no valid FXS port, no music is played.