The following workflow defines the procedures for upgrading an SA NLL SWe Edge to an HA NLL SWe Edge in a RAMP scenario.


Workflow


Locating a Registered SA SBC SWe Edge on RAMP

Start

  1. Log in to RAMP. For more information on logging in to RAMP, refer to Log onto the RAMP GUI.

  2. In the left navigation pane, go to Device Management > Devices. The Devices pane opens on the right.

  3. Locate the registered SA SBC SWe Edge you wish to remove.

Deconfiguring RAMP from SBC SWe Edge 

Start

  1. Log in to your SA SBC SWe Edge instance.

  2. Click the Settings tab at the top of the WebUI.

  3. In the left navigation pane, go to System > Node-Level Settings. The Node-Level Settings pane opens on the right.

  4. In the Ribbon Application Management Platform (RAMP) section, select No from the Connect to RAMP dropdown list.

  5. Click Apply. The following message opens.

    Note

    It takes about 3 minutes for the disconnection to be reflected on RAMP. Once you successfully disconnect your SWe Edge and RAMP, the Status of the SWe Edge shows Registered - Offline on RAMP.

Removing an SBC SWe Edge Node from RAMP

Start

  1. Log in to RAMP.
  2. Unregister the SA SBC SWe Edge from RAMP. For more information, refer to Unregister Nodes.
  3. Remove the SA SBC SWe Edge node from RAMP. For more information, refer to Delete Nodes.


Installing an SBC SWe Edge on a Hypervisor 

You must install a second SBC SWe Edge instance on VMware ESXi, KVM, or Hyper-V to upgrade an SA NLL SWe Edge to an HA NLL SWe Edge. For more information on installing an SBC SWe Edge instance on VMware ESXi. KVM, or Hyper-V, refer to:

Note

The second SBC SWe Edge instance must be installed on the same supported hypervisor type as the SA SWe Edge or the first SBC SWe Edge.


Obtaining a Node-Locked License for an HA SWe Edge Pair

You must obtain a new NLL with two SWe Edge IDs for your HA SWe Edge pair, one SWe Edge ID for the Active instance and the other for the Standby instance. You will receive an email that contains information on the two SWe Edge IDs after you purchase an NLL license from Ribbon Sales or through the Ribbon Partner Portal.

For more information on obtaining a new NLL with a SWe Edge ID, refer to Obtaining and Installing an SBC SWe Edge Production Node-Locked License.


Deploying High Availability on SBC SWe Edge 

The following workflow defines the procedures to deploy HA on an SBC SWe Edge.


Workflow


Enable High Availability on Active and Standby SWe Edge Instances 

Enabling HA on Active and Standby SWe Edge instances allows you to have increased system stability during mid-call failovers.

Start

  1. Log in to your SBC SWe Edge instance. 

  2. Click the Settings tab at the top of the WebUI.

  3. In the left navigation pane, go to System > Node-level Settings.

  4. Click Enable HA.

    Enable HA on SBC SWe Edge Instance


  5. Enter the Local IP Address, Local IP Netmask, and Remote IP Address in the Create HA Interface pop-up window. 

    Note

    The Local IP is the HA IP address of the instance you are currently in. The Remote IP is the other HA IP address of the other instance, as mentioned in the Prerequisites section. 


    Create an HA Interface on the Instance



  6. You will be prompted with the below confirmation. Click on OK to continue.


  7. Click OK. The instance will reboot for about 2 minutes until it displays the HA interface. 

    HA Interface on the Active Instance

  8. Confirm that HA is enabled on this instance. The HA role of the instance is seen in the right-hand corner of the WebUI.

    The HA Role is Shown at the Right Hand Corner of the Instance WebUI 

  9. Repeat steps 1 to 7 in the second instance, becoming the Standby. 


Verify High Availability Status 

Verifying HA pair status allows you to ensure that both Active and Standby SBC SWe Edge instances are correctly enabled.

Start

  1. Log in to the Active HA instance. 

  2. Click the Diagnostics tab at the top of the WebUI.

  3. In the left navigation pane, go to High Availability > HA Status Details to view the HA status.

  4. Repeat steps 1 to 3 on the Standby HA instance.


Install a Node-Locked License 

Installing a Node-Locked license allows you to use SBC SWe Edge features. Licenses applied to the Active instance are replicated to the Standby instance. 

Note

The license file can be generated with your SBC SWe Edge ID of the Active and Standby instances from Salesforce.

Start

  1. Log in to the Active instance.

  2. Click the Settings tab at the top of the WebUI.

  3. In the left navigation window, go to System > Licensing > Install New License.


  4. Click Choose File and upload your license.

  5. Click Decode to see the details of the license.


  6. Click Apply. The newly added license can be seen in the Feature Licenses Decoded from the Provided License Key window. 


Managing an HA NLL SWe Edge through RAMP 

Depending on your requirements, you may choose to manage your HA NLL SWe Edge with RAMP version 23.06 or later to track the statistics on the SWe Edge, such as the number of calls. The following workflow defines the procedures for managing HA NLL SWe Edge through RAMP. 

For more information on managing SBC SWe Edge through RAMP, refer to SBC SWe Edge Management via Ribbon Application Management Platform.


Workflow


Connect an HA NLL SWe Edge to RAMP 

Connecting an HA NLL SWe Edge to RAMP allows you to register the HA NLL SWe Edge with RAMP and associate NLL licenses with your SBC SWe Edge HA pair.

Start

  1. Log in to the Active instance.
  2. Click the Settings tab at the top of the WebUI.
  3. In the left navigation pane, go to System > Node-Level Settings. The Node-Level Settings window opens on the right.
  4. In the Ribbon Application Management Platform (RAMP) section, select Yes for Connect to RAMP.

  5. Complete the following fields:
    • Management Address
    • Management ID
     HA Pair Name

    Caution

    The HA pair name must be unique within a management domain and remain the same. You cannot modify the HA pair name once you successfully pair the Active and Standby SWe Edge instances.

    RAMP Parameter

    ParameterDescription
    HA Pair Name

    Enter the name of the Active and Standby instance to be paired. 

    The HA pair name allows RAMP to identify the Active and Standby SWe Edge HA instances as a single network entity

  6. Click Apply. The following message opens. 


  7. Click OK. The following message opens.

    Note

    It takes about 2 minutes for RAMP to detect the SBC SWe Edge HA pair. 

    Once the configuration is successful, the RAMP section displays as follows: 


    Note

    RAMP Connection displays as Up if the SWe Edge instance is connected to the RAMP server successfully. If you use NLL licensing, RAMP Online Licensing displays as None.


  8. Repeat steps 1 to 7 in the Standby instance.

    Note

    You must use the same HA pair name as the one you used for configuring the Active instance.

For more information on:


Verify the Registration of the HA NLL SWe Edge on RAMP 

Verifying the Registration of the HA NLL SWe Edge on RAMP ensures that you can manage the HA NLL SWe Edge through RAMP. The SBC SWe Edge automatically registers with RAMP after you complete Connect an HA NLL SWe Edge to RAMP.

For more information on registering an SBC SWe Edge HA pair with RAMP, refer to Register an SBC Edge Device.

For more information on viewing node information and details on RAMP, refer to View Node Information and Status and View Node Inventory Details.


Start

  1. Log in to RAMP. For more information on logging in to RAMP, refer to Log onto the RAMP GUI.

  2. In the left navigation pane, go to Device Management > Devices. The Devices pane opens on the right.

  3. Verify the registered SA SBC SWe Edge is present in the RAMP GUI.