Ribbon offers a product defect return policy, Return of Material (RMA), as part of the purchase of an Edge 8000 Series product.
Use the following procedure to obtain, install, and configure a replacement Edge 8000 unit.
Prerequisites
- You have contacted Ribbon Technical Support for assistance, and Ribbon has advised you to request an RMA replacement unit.
- You have on hand:
- a recent backup of the Edge 8000 unit
- System Administrator (sysadm) login access to the Edge 8000 CLI
- Administrator (admin) login access to the Edge 8000 WebUI
- Administrator (admin) login access to the SBC SWe Edge WebUI
Start
- Open a Ribbon Salesforce ticket to request a replacement unit.
- Receive the RMA replacement unit.
- Mount and cable the replacement unit. Power it on. Refer to Installing Edge 8000 Hardware.
- Download from Salesforce the software image file of the Edge 8000 software desired for your device.
- Install the Image File.
- Restore the previous site-specific settings from your Ribbon backup. Refer to Restore the Configuration Settings from Backup.
- Obtain and install the licenses for Router and SBC SWe Edge. Refer to License Management.
Overview
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