Return a Defective Product (RMA Process)

Use the following procedure to obtain, install, and configure a replacement

Prerequisites

• You have contacted
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  Technical Support for assistance, and
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  has advised you to request an RMA replacement unit.
• You have on hand:
  • a recent backup of the
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    unit
  • System Administrator (sysadm) login access to the
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    CLI
  • Administrator (admin) login access to the
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    WebUI
  • Administrator (admin) login access to the
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    WebUI

Start

1. Open a
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   Salesforce ticket to request a replacement unit.
2. Receive the RMA replacement unit.
3. Mount and cable the replacement unit. Power it on. Refer to Installing Edge 8000 Hardware.
4. Download from Salesforce the software image file of the
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   software desired for your device.
5. Install an Edge 8000 Software Image File.
6. Restore the previous site-specific settings from your
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   backup. Refer to Restore the Configuration Settings from Backup.
7. Obtain and install the licenses for Router and
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   . Refer to License Management.