In this section:
This does not apply to the SBC CNe Edge.
This paper is intended only for customers seeking to activate purchased
FIRST STEPS - Identify the Correct Release and Unable to show "metadata-from": No such page "_space_variables" ID Before Generating a Permanent License
Before generating an
- Confirm the Unable to show "metadata-from": No such page "_space_variables"was first installed and activated (whether on-premises or in public deployments) with Release 9.0.0, 8.1.5 or later, or Release 8.0.4 software (to identify theUnable to show "metadata-from": No such page "_space_variables"'s software release, refer to Viewing the Software Version and Hardware ID (SBC 1000/2000, SBC SWe Edge)). If theUnable to show "metadata-from": No such page "_space_variables"was initially installed and activated with Release 8.1.0 or 8.0.3 or earlier, do not generate a license file from this portal at this time. Instead, disregard all further actions on this page and contact Ribbon support for the next steps. An attempt to generate a license without Ribbon support results in anUnable to show "metadata-from": No such page "_space_variables"operation failure, and delays the roll-out of SBC services.
- When submitting the Unable to show "metadata-from": No such page "_space_variables"ID to generate the license file, confirm you are using the correctUnable to show "metadata-from": No such page "_space_variables"ID value: a 32 character string found in the Release 9.0.0, 8.0.4, or 8.1.5 System Overview display.
Before generating a license, identify the
- In the WebUI, click the System tab.
- In the System page, click the Overview tab.
- Identify and record the the correct Unable to show "metadata-from": No such page "_space_variables"ID (see Figure 1 as an example) before generating a license, and proceed to Prerequisites.
Correct SBC SWe Edge ID (Use this field for License Generation)
Prerequisites
Ordering Production Licenses
A software license must be purchased from Ribbon Sales. To purchase a license, contact Ribbon as follows:
- Contact a Ribbon Partner
- Contact Sales and Support: 1-833-742-2661
- Fill out the Contact Form (https://ribboncommunications.com and click Contact)
Once the license is purchased, you will receive instructions via email for accessing the licensing portal.
Available licenses for purchase are as follows:
- Licenses for public cloud (e.g. Microsoft® Azure™ and Amazon Web Services (AWS)) deployments: Working with Licenses.
- Licenses for on-premises VMM (Virtual Machine Monitor) deployments (e.g. KVM, Microsoft Hyper-V, or VMware ESXi): Working with Licenses.
Prerequisites for Microsoft® Azure™-Based Unable to show "metadata-from": No such page "_space_variables" Production License Installation
Follow these prerequisites before generating a production license:
Prerequisites for Amazon Web Services (AWS)-Based Unable to show "metadata-from": No such page "_space_variables" Production License Installation
Follow these prerequisites before generating a production license:
Prerequisites for On-Premises Based Unable to show "metadata-from": No such page "_space_variables" Production License Installation
Follow these prerequisites before generating a production license:
- Downloading the SBC SWe Lite Package for On-Premises Deployment.
- Installing SBC SWe Lite on the VMM of choice:
Generating and Installing an Unable to show "metadata-from": No such page "_space_variables" Production License
Generate and install a license as follows:
- Locate and record the Unable to show "metadata-from": No such page "_space_variables"ID. Refer to Viewing the Software Version and Hardware ID (SBC 1000/2000, SBC SWe Edge).
Access the Self-Service Licensing and Download Portal.
Self-Service Licensing and Downloads
- Enter credentials to gain access.
- Click Generate License Key.
Click Configuration.
SBC SWe Edge ID and Email - Additional Notes- In some instances the Unable to show "metadata-from": No such page "_space_variables"ID may be namedUnable to show "metadata-from": No such page "_space_variables"ID#.
- The string under Hardware ID(s): should be equivalent to the Unable to show "metadata-from": No such page "_space_variables"ID you submitted when you generated your license. If different, re-visit your email inbox for another email or, alternatively, contact Ribbon Customer Support.
- In some instances the
Enter the
Unable to show "metadata-from": No such page "_space_variables"ID in the UUID#1 field and click Generate. Within 24 hours, you will receive an email (check spam folder, clutter, etc).If you do not receive your email within 24 hours, re-visit your email inbox and check spam, clutter, etc. If still not found, contact Ribbon Customer Support.
This email includes the Management ID. For information about how to apply the Management ID, refer to either Configuring for Ribbon Application Management Platform during Initial Setup or Configuring for Ribbon Application Management Platform at Node-level.Enter SBC SWe Edge ID
The following is an example of the email you will receive.
CautionYou cannot use the Management ID as it appears in the email unless it contains colons. If the Management ID in the email does not have colons, refer to the Management ID instructions in either Configuring for Ribbon Application Management Platform during Initial Setup or Configuring for Ribbon Application Management Platform at Node-level.
Example Email
- Save the file attachment (license file in .XML format) to your PC.
- In the WebUI, click the Settings tab.
- Access Licensing > Install New License.
- Click Choose File.
- Select the license file you saved from the Ribbon email, and click Open.
- Click Decode to confirm license is correct before applying.
- Click Apply.
To view currently installed licenses, access System > Licensing > Current Licenses.
A reboot is recommended after applying a new license.
Next Steps
Configure the
- Refer to the Best Practice document that reflects your deployment of choice, such as:
- Visit Using the Easy Configuration Wizard.