The Restart Report feature provides troubleshooting of the SBC 1000/2000 by providing data for the following:
If the SBC 1000/2000 was operating on software versions 3.2 or older, the version and build information may be unavailable.
The SBC maintains a restart history log file (up to the last 20 reports) which provides information about restarts, such as reason for the reboot and time the reboot occurred. The restart history is persistent and cannot be deleted. However, the Restart History is cleared during a factory default.
View Restart History as follows:
Click the Restart History tab.
Restart History tab
Reason for the reboot.
Time when the SBC started up following the reboot.
Version on which the SBC started up following the reboot.
Software build on which the SBC started up following the reboot.
To refresh the Restart History table:
Click the Restart History tab.
Click the refresh (
) icon located in upper right-hand corner of the Restart History table.Restart History Table Refresh Icon
The SBC maintains in text, the results of the hardware "Power On Self Test" which is executed during the node start up.
To view H/W POST Results:
Click the H/W POST Results tab.
H/W POST Results tab
Core files are stored in the SBC. These files are generated by any of the SBC's internal applications or the DSP experiencing an abnormal termination of a process. These files also help with advanced debugging.
The following options are available:
Core files should only be downloaded or deleted at the direction of Sonus Global Services.
Core files can be downloaded one at a time.
To view/download core files:
Save the core file in a convenient location.
Download Core Files
Name of the core file.
Lists the device on which the core file is stored. Possible values:
The time in which the core dump occurred.
The size of the core dump.
Available option is to download the core dump. See Viewing/Downloading Core Files.
To delete one or multiple files:
Select the checkbox (one or more) next to the entry you wish delete, then click the Delete (
) icon located at the top of the window.Delete Icon
To refresh the Core Files table:
Click the refresh (
) icon located in upper right-hand corner of the Core Files table.Core Files Table Refresh Button