To ensure the Ribbon SBC 1000/2000 can communicate with the ASM, you must always upgrade the SBC Communication Service before upgrading the Ribbon SBC 1000/2000 software.
The ASM may become unavailable if you upgrade the Ribbon SBC 1000/2000 firmware before upgrading the ASM SBC Communication Service.
Follow these steps to upgrade the SBC Communication Service:
- From the Ribbon Support Portal - Download Center, download the SBC Communication Service update — file name
uxcommsvc-release-A.B.C.zip
, where A.B.C refers to the version you are upgrading to. - Open the
.zip
file and unpack it to a temporary folder. This will produce aSetup.msi
file. - Apply this SBC Communication Service update by following the instructions outlined in Installing an ASM Package.
- To ensure the SBC Communication Service was properly updated, verify the SBC 1000/2000 Communication Service Version has changed to the intended version.
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