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About this Page

This page describes how to employ SBC's Action Sets to create AD-integrated call applications for Skype, Skype analog, Exchange, PBX, and FAX devices. The functionality described below is very similar to VX's AD-integrated scripting.

Prerequisites

Requires AD integration

Some features require a direct connection (SIP trunk) between the SBC and Exchange

Assumes the user is familiar with configuring the SBC's WebUI

Assumes SBC version 2.2 or better

Assumes that a wizard has been executed

Assumes that the SIP destinations and signaling groups are already configured

Summary

Action Sets permit a programmatic-like ability to manipulate a call before it is processed by the SBC's call router. The programmatic capabilities include:

  • The ability of control whether an entry is executed based upon the failure or success of a previous entry. Unlike the immutable sequential execution of the entries in the Call Routing Table, Action Set entries can be skipped or executed based upon the failure or success of the previous entries in the table.
  • Once an Action Set entry is executed, you can control what happens based upon whether the associated Transformation Table was successful.

The following figure is an overview of the applications:


SBC AD Integrated Call Application Flow Chart

Operation Modules - Descriptions

Operational Modules

Description

Normalize Numbers

Normalizes the called and calling numbers. Includes functions to strip digits, as well as to prepend digits. Also assigns the Exchange Subscriber Access (EUM SA) number.

Block Listed Numbers

Automatically disconnects calls listed in the Block Listed Numbers transformation table.

Get Calling Name

Searches AD attribute mobile, msRTCSIP-Line, and telephoneNumber using the calling number and returns the Calling Name, if found.

Calls to the EUM SA to Retrieve Voicemail

Processes calls for retrieving voicemail via the EUM SA. Attempts to automatically identify the caller to Exchange by searching AD attributes mobile, msRTCSIP-Line, and telephoneNumber for the calling number and returning the caller's UMbox number.

Calls to FAX numbers

A two-number fax solution, searches AD attribute facsimileTelephoneNumber for the called number. If found, sets the diversion header to the destination UMbox number. The call is then routed to the EUMS SA.

Voicemail for Lync Analog Devices

Uses the Ring No Answer (RNA) Action Set feature to provide the ability for callers to leave voicemail for Lync analog devices.

Calls to Lync users

Verifies the called number against the AD msRTCSIP-Line attribute and sends the calls to Lync. Backup routes provide rollover to Exchange and mobile (respectively) if Lync is unavailable.

Calls to Lync users with ext=

Verifies the called number;ext= against the AD msRTCSIP-Line attribute and sends the calls to Lync. Backup routes provide rollover to Exchange and mobile (respectively) if Lync is unavailable.

Calls to PBX

The route of last resort, the original called and calling numbers are restored before sending the call to the PBX.


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