Not applicable to SBC SWe Edge.


Before you Begin
This operation can only be performed when the Managing the SBC Communication Service becomes operational. In other words, only when a valid ASM IP address has been configured either via the Initial Setup or the ASM IP Settings.

Ribbon SBC 1000/2000 System Administrators can access the Application Solution Module (ASM) directly via Remote Desktop. To do so they will need to login with username "Administrator" and the password defined below.

The ASM's Administrator password can be configured in two different ways:

Helpful Tips
  • This operation typically takes a few seconds to complete, and the password change takes immediate effect. Note that this operation does not affect a domain-joined ASM since the password is only for the local system administrator account.
  • In some cases a domain-joined ASM (depending on the domain controller policies), will rename the administrator account. If this does occur these password change operations will fail, stating that it cannot find the administrator account. Remote Desktop access to the ASM will need to occur via a domain authorized account.

Change the Admin Password to User Configured

  1. In the WebUI, click the Settings tab.
  2. In the left navigation pane, go to Application Solution Module > Change Admin Password.

  3. Select User Configured from the Password Option menu.

  4. Enter the desired Administrator Password
  5. Click OK.

There will be a Current Activity Status dialog display indicating the progress and completion of the password change.

Change the Admin Password to System Generated

The "Use System Generated" password option resets the ASM admin password to the factory system generated password. Once this is reset, change the password back using a user generated password. If required, please contact TAC for assistance on changing passwords. 

It is useful to change the password to system generated if you want to remove local admin access to the device, or you are re-preparing the device from another deployment.

  1. In the WebUI, click the Settings tab.
  2. In the left navigation pane, go to Application Solution Module > Change Admin Password.

  3. Select Use System Generated from the Password Option menu.

  4. Click OK.

There will be a Current Activity Status dialog display indicating the progress and completion of the password change.