Use this workflow to order a license for your Edge 8000 device and, for the SBC SWe Edge application, to generate a SWe Edge license key.Refer to Edge 8000 Series Product Overview: Licensing for an explanation of available options when initially placing an order or later upgrading. Refer to Return a Defective Product (RMA Process) for the case of an RMA action.

Prerequisites

  • Administrator (admin) login access to the SBC SWe Edge WebUI

Workflow

StepAction
1

Order a License

2

Generate a SWe Edge License Key

Order a License

Start

  1. A software license must be purchased from Ribbon Sales. To purchase a license, contact Ribbon as follows:
    1. Contact a Ribbon Partner.
    2. Contact Sales and Support: 1-833-742-2661.
    3. Fill out the Contact Form (go to https://ribboncommunications.com and click Contact).
  2. Once you complete the order, Ribbon sends you further instructions via email.
    1. For SBC SWe Edge licensing, the instructions explain how to access the self-service portal which you then use to generate a SWe Edge license key. You later use the key to install the SBC SWe Edge license.
    2. For Router licensing, Ribbon ships the product with the appropriate Router license installed if this is a new installation. For an upgrade or an RMA action, Ribbon sends the Router license, which must be installed.
    3. For Analog licensing, Ribbon always ships the product with the appropriate Analog license installed. No additional action is required for Analog licensing.

Generate a SWe Edge License Key

Start

  1. Locate and record the SBC SWe Edge ID from your device.
    1. From the System tab of the SBC SWe Edge WebUI, click the Overview tab.
    2. Record the SWe Lite ID number. This serves as the SWe Edge ID.
  2. Access the Ribbon Self-Service Licensing and Download Portal and enter credentials.
  3. Click Generate License Key.
  4. Click Configuration.
  5. Enter the SBC SWe Edge  ID in the UUID#1 field and click Generate.
    Within 24 hours, you will receive an email (check spam folder) with an attachment.
  6. Save the file attachment, which is the license key in .XML format.
    This is the license key you will need for the license installation.