Number7232
SeverityCritical
SNMP NameptSCCPNASccpNANotConnected
DescriptionThis event indicates that a stack connection loss notification is sent when the connection between the Signaling Gateway and a stack is lost. The connection is lost when the host IP and the port used for the connection are no longer communicating.
ApplicationSignaling Gateway
ActionSee the following Recommended Action

Recommended Action

If this alarm is raised, follow these steps to verify that the SCCP application has shutdown or deactivated the NA for this Inter Process Communication (IPC) Connection.

If the operator has not executed a manual shutdown or upgrade, then contact Customer Support.

  1. Log in to the Web UI as root.

  2. From the Applications Main Menu, click SG.

  3. Click SCCP NAs.

  4. If no SCCP NAs exist, follow these steps.
    1. Click Create SCCP NA.

    2. Enter Network Appearance information as required.

    3. Click Create.

  6. Check that the NA Status is Active.
    1. If the Network Appearance is not active, click it.

    2. Click Activate.

  7. From the Applications Main Menu, click SCCP.

  8. Verify that the associated NA is active.

  9. If the SCCP NA is not active, click Activate.

If the issue is not resolved, contact Customer Support

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