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This section provides you with information about rolling back the SP2000 from software version 19.0.0 to 18.1.0 or 18.0.0.

A software rollback process should only be performed in case severe issues occur shortly after the software upgrade. Any provisioning or configuration changes that have been made after an upgrade are lost during a rollback process.

The screen captures in this section may show an earlier software version for rolling back the software than applicable to this release, but the procedure to execute this task is the same.

For customers holding a current support contract, if further assistance is required, contact Customer Support (refer to Customer Support).