Calls to Lync analog devices

This module employs the Ring No Answer (RNA) action to send unanswered calls to a Lync analog device to Exchange. In effect, this module supplies the ability to leave voicemail for a Lync analog device.

Is the call to an analog Lync Device?

  1. Create a Analog Lync Transformation Table.
    This will be used by the Action Set.

    Table - Is the Call to a Lync Analog Device?

     

     

  2. Create the Analog Lync Transformation Table entries.

    Transformation Table Identifies Lync Analog Devices

     

     

    The search in the Transformation Table Entry is the result of the command you entered to enable the analog device, specifically, the OU. Note the corresponding analogEndPoints between the Lync command below and the translation entry above.

    New-CsAnalogDevice -LineUri tel:+15102462001 -DisplayName "Analogph1" -RegistrarPool cspool.uxdemo.net -AnalogFax $false -Gateway ux246.uxdemo.net -OU "ou=analogEndPoints,dc=uxdemo,dc=net"

    You can also run a Query Active Directory Cache test from the UX's Task Tab > Diagnostics Section in order to determine the OU name.

    Active Directory Cache Query

    Don't forget to add distinguishedName to the UX's list of AD attributes.

    Cache Settings

     

    Create a Route to Lync

  1. Create a Transformation Table for Routing to Lync.
    This will be used by the Call Router.

    The Preprogrammed Passthrough Untouched Transformation Table

     

     

  2. Create a Transformation Table Entry to route the call to Lync.
    If all the numbers have been processed and normalized correctly, you should be able to use the Passthrough Untouchedtransformation that is created when the Lync Task (wizard) is run.

    The Passthrough Tranformation

     

     

  3. Create a Lync Call Routing Table

    Call Routing Table - Lync Routes

     

     

  4. Create a Lync Call Routing entry to point the call to the Lync server.

    A Route to the Lync Server

     

    Create the Ring No Answer (RNA) Action Set

  1. Create the Ring No Answer Action in the Action Configuration menu.

    Ring No Answer Action

     

     

  2. Add an entry to the main Action Set.

    Action Set Entry to Route to Lync

Send Unanswered Calls to Exchange

If the prior entry exits with a RNA Timeout, then this entry is executed.

  1. Create a Transformation Table route to voicemail transformation.This transformation retreives the callee's UMbox, sets the diversion, and sends the call to Exchange.

    EUM Leave Voicemail

     

     

  2. Create the voicemail Transformation Table Entries as below.

    Transformation Table Creates Diversion to Exchange

     

     

    Setting

    Description

    Query the called number against the AD attribute mobile

    Query the called number against the AD attribute telephoneNumber

    Query the called number against the AD attribute msRTCSIP-Line

    Trim the returned value to length of the EUM dialplan digits (default 4), place in the Diversion IE.

    Set the Called Number IE to the EUM SA number (store in UserValue1)

     

     

  3. Add an entry to the main Action Set to route unanswered Lync analog calls to Exchange voicemail.

    Exchange Action Set Entry

Summary

We are now at the mid-point of configuring the UX AD calling applications. Your Action Set should look like the Action Set below.

Incoming From PSTN

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