Ribbon offers a product defect return policy, known as Return of Material (RMA), as part of the Edge 8000 Series product support.
Use the following workflow to obtain, install, and configure a replacement unit for an Edge 8000 device per Ribbon's RMA policy.
Prerequisites
- You have contacted Ribbon Technical Support for assistance, and Ribbon has advised you to request an RMA replacement unit.
- You have on hand:
- A recent backup of the Edge 8000 unit
- System Administrator (sysadm) login access to the Edge 8000 CLI
- Administrator (admin) login access to the Edge 8000 WebUI
Workflow
| Step | Action |
|---|---|
| 1 | Open a Ribbon Salesforce ticket to request a replacement unit. |
| 2 | Receive the replacement unit. |
| 3 | Mount and cable the replacement unit. Power it on. Refer to Installing Edge 8000 Hardware. |
| 4 | Download from Salesforce the software image file of the Edge 8000 software you require. |
| 5 | |
| 6 | Restore the previous site-specific settings from your Ribbon backup. Refer to Restore the Configuration Settings from Backup. |
| 7 | Obtain and install the Router and SBC SWe Edge licenses. Refer to License Management. |
Overview
Content Tools