sonusPolicyServerCallProcessTimeHighThresholdNotification - MAJOR

Description

This alarm is generated when the PSX average call processing time for the last 50 calls exceeds the high threshold (100 milliseconds).
Possible failure reasons:

• PSX CPU overload
• PSX database fragmentation

Repetition

Yes. Repeats each time that the call processing time exceeds the high watermark; and continues to repeat after the alarm is cleared by sonusPolicyServerCallProcessTimeLowThresholdNotification as long as the high watermark is exceeded.

Event Codes

None

Instance Fields

None

Action

Perform the following:

1. Check to see if a process is loading down the CPU.

2. Log onto PSX and type the following to execute the database diagnostic program:

   DbDiag.ksh S

   If database cleanup is needed, contact

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   Global Product Support for assistance.

   For help with viewing counters and logs, refer to PSX Documentation.

Impact

Long call setup times and potential call failures.

Clearing

Automatic; sonusPolicyServerCallProcessTimeLowThresholdNotification