How to Enable and Provide Log Files From SBC and SBA

Overview

In the process of troubleshooting issues in your voice

1. Unable to show "metadata-from": No such page "_space_variables"
    configuration backup file
2. WebUI log with following subsystems enabled:
   • Call Routing Service
   • Common Call Control
   • Media Stream Control Service
   • SIP Stack Service
   • ISDN Protocol
3. Brief description of the scenario in question with the calling and called party numbers
4. Peer IP addresses
5. The Lync Server 2010 Log
6. ASM (SBA) logs from ASM machine

Use Case

Setup

PSTN -- [SBC 1000/2000 gateway] -- [SBA] -- [Lync SBA client]

Scenario

1. Lync SBA client calls a PSTN number
2. Call in question is reproduced, and SBA event log states that the gateway is marked as down

Once the issue is addressed with a CRM case, be sure to include the following files for a quicker resolution:

Files to Provide

For details on the SBC Configuration Backup file, refer to Backing Up Data.

Enabling Logging

SBC Logs - SBC 2000

1. Launch your preferred browser and log into WebUI.
2. Navigate to SETTINGS (tab) > Logging Configuration / Subsystems (in navigation pane).

3. Add the following subsystems with the log level of Debug as shown on following screenshot:

   Add Subsystems

   

4. Rotate the log as shown on the following screenshot:

   Rotate Log

   

SBC Logs - SBC 1000

1. Make sure to have a syslog server installed in your
   Unable to show "metadata-from": No such page "_space_variables"
   network; preferably Log Exchange (LX), which you can download from 
   Unable to show "metadata-from": No such page "_space_variables"
   downloads.
2. In the WebUI, click the Settings tab.
3. In the left navigation pane, go to Logging Configuration > Remote Log Servers.

4. Add Remote Log Server as show on the following screenshot (Log Destination is where the Log Exchange (LX) is installed).

   Add Remote Log Server

   

5. In the WebUI, click the Settings tab.

6. In the left navigation pane, go to Logging Configuration > Subsystems and add the following subsystems as show on the following screenshot.

   Add Subsystems

   

7. Launch the Log Exchange (LX) on the Syslog Server Machine
8. Click Syslog Server

9. Click Start Listening as shown on the following screenshot:

   Start Listening

   

Lync (SBA) Logs

1. Remote Desktop into SBA machine (ASM)
2. Launch the Lync Server 2010 Logging Tool
3. Enable Mediation Server, S4, and SIPStack components with Level All, and Flags All for each component

4. Hit Start Logging as shown on the following screenshot:

   Start Logging

   

Execute the Scenario 

Execute the scenario (i.e: Lync client calls to PSTN number, call is reproduced.)

Collecting the Logs

SBC Logs SBC 2000

1. Launch a supported browser and log into WebUI
2. Navigate to SETTINGS (tab) > Logging Configuration / Subsystems (in navigation pane)

3. Download the log as shown on the following screenshot:

   Download Log

   

SBC Logs - SBC 2000

1. On Syslog Server machine, click Stop Listening on LX Syslog Server as shown on the following screenshot:

   Stop Listening

   

2. Click Save File button and save it as .log or .txt file.

Lync (SBA) Logs

1. Remote Desktop into SBA machine (ASM).
2. In the Lync Server 2010 Logging Tool.

3. Hit Stop Logging as shown on the following screenshot:

   Stop Logging

   

4. Click View Log Files on Lync Server 2010 Logging Tool as shown on the following screenshot.

   View Log Files

   

5. Save the log as txt file as shown on the following screenshot.

   Save Log

   

SBCSBA/ASM Logs

1. Remote Desktop into SBA machine (ASM).

2. Use Windows Explorer to navigate to the C:\UX\PUBLIC\LOGS directory as shown below and collect/copy all files in this directory as shown on the following screenshot.

   Navigate Directory

   

How to Provide the Files to

Unable to show "metadata-from": No such page "_space_variables"

TAC

This

This