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Overview

The SBC is enhanced to trigger the alarm sonusCpEventLogFileDebugLevelInfoNotification, when the filter level for Debug Event Log is set to INFO. The alarm is enabled or disabled using both CLI and EMA.

The number of records stored in the Debug Event Logs are determined by the configured event log filter levels. The SBC records the maximum number of Debug Event logs when the filter level is set to INFO. However, the SBC may not function as expected if the memory becomes too congested due to the accumulation of a large number of Debug Event Logs in memory. To avoid this, the above alarm is generated with a warning message to set the filter level to MAJOR.

When the filter level is set to INFO, the following events occur:

  • The SBC generates a periodic alarm sonusCpEventLogFileDebugLevelInfoNotification every five minutes.
  • The SBC generates a warning message Debug Event Log filter level is set to INFO. Set to MAJOR if finished troubleshooting on the last modified Debug Event Log file. Once the troubleshooting is completed, set the filter level to MAJOR.

The alarms are cleared when the filter level is set to MAJOR.

When the filter level is changed, the clear alarm sonusCpEventLogFileDebugLevelInfoClearNotification is triggered and a message Debug Event Log filter level is no longer set to INFO is displayed in the log file.

Troubleshooting the SBC using Debug Event Logs

To troubleshoot the SBC and to avoid running out of hard drive space:

  1. Check if the sonusCpEventLogFileDebugLevelInfoNotification alarm is enabled. By default, this alarm is enabled.

    show table oam traps admin sonusCpEventLogFileDebugLevelInfoNotification state

state enabled;

    If it is disabled, enable the sonusCpEventLogFileDebugLevelInfoNotification alarm by executing the following command:

    % set oam traps admin sonusCpEventLogFileDebugLevelInfoNotification state enabled

% commit

  2. Set the filter level of the .DBG files to INFO.

    % set oam eventLog typeAdmin debug filterLevel info

% commit

  3. To inspect the debug log files, log on to the SBC as root and navigate to the /var/log/sonus/evlog directory. Check for the files with the .DBG extension.

  4. Check whether the alarm is triggered (optional):

    1. Open the .DBG file with the latest timestamp. List of MAJOR events followed by the list of INFO events are seen. The last Major event has the following description:
      Debug Event Log filter level is set to INFO. Set to MAJOR if finished troubleshooting.
      A sample of a .DBG file is shown below:

      098 10232017 073429.339677:1.01.00.00336.MAJOR   .CHM: *ChmSetNorthboundIface: confd reload start
099 10232017 073429.732518:1.01.00.00337.MAJOR   .CHM: *ChmSetNorthboundIface: confd reload finish
104 10232017 073709.116682:1.01.00.00338.MAJOR   .NRM: *Call Admission Updated: NTP Server is Available
136 10232017 073713.059768:1.01.00.00339.MAJOR   .PRSNP: *PrsNpCoreStatusProc: NP NTP time initialized secsH 3717747433 secsL 256045703
132 10232017 144508.294726:1.01.00.00340.MAJOR   .NRS: LIFGROUP: Successfully added lifGroupId 3 and name IPIG1 to the lifGroupList
143 10252017 050651.346691:1.01.00.00341.MAJOR    .EVLOG: Debug Event Log filter level is set to Info. Set to MAJOR if finished troubleshooting.
111 10252017 050651.377036:1.01.00.00342.Info    .SM: *SystemManager_i::icmMsgHdlr(): Received message: 0x3c25
112 10252017 050651.377136:1.01.00.00343.Info    .SM: *In SystemManager_i::procConfdGetNextReqMsg(), 1167850545
121 10252017 050651.377188:1.01.00.00344.Info    .SM: *In HwModuleComputeElement::fillServerStatus()ActualNaem WFDSBC01b
091 10252017 050651.377303:1.01.00.00345.Info    .SM: *In System_i::fillPeerServerStatus()
099 10252017 050651.377351:1.01.00.00346.Info    .SM: *In System_i::fillPeerServerStatus() Unknown
105 10252017 050651.378502:1.01.00.00347.Info    .CPX: *CpxGetNextReqFromCache: Entry not found in cache
136 10252017 050656.271754:1.01.00.00348.Info    .SCPA: .SCPA: (10492|139950200698624) Putting idle timer message on timer task's queue

    2. To view the details of the alarm, execute the following command as SBC administrator:

      show table alarms currentStatus

ALARM  CLEAR
ID     TYPE       TIMESTAMP                  INITIAL TIMESTAMP          COUNT  DESC
-----------------------------------------------------------------------------------------------------------------------------------------------------------
32026  AUTOMATIC  2017-10-23T11:34:05-00:00  2017-10-23T11:34:05-00:00  1      Packet port pkt2 on CE WFDSBC01b slot 0 with ifIndex 11 is DOWN
32027  AUTOMATIC  2017-10-23T11:34:05-00:00  2017-10-23T11:34:05-00:00  1      Packet port pkt3 on CE WFDSBC01b slot 0 with ifIndex 12 is DOWN
32131  MANUAL     2017-10-25T10:26:03-00:00  2017-10-24T10:26:04-00:00  3      SystemSecurity Intrusion Detection: AIDE cronjob detected file modifications
32227  AUTOMATIC  2017-10-25T10:28:55-00:00  2017-10-25T09:06:51-00:00  18     Debug Event Log filter level is set to INFO. Set to MAJOR if finished troubleshooting

      Set the debug level to MAJOR by executing the following command:

      % set oam eventLog typeAdmin debug filterLevel major

% commit

      Once the filter level is changed to MAJOR, the following message is displayed in log file:
      Debug Event Log filter level is no longer set to INFO

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