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Back to Troubleshooting - Call Trace Logs and Monitors

Log Management window provides options to:

  • view the log types
  • download the logs
  • delete the logs.

On SBC main screen, go to Troubleshooting > Call Trace/Logs/Monitors > Log Management. The Log Management window is displayed.

Log Management

The Log Management pane is divided into the two vertical sections:

  • Left section provides a list of all the available log types.

  • Right section provides the details of log management parameters for the log type selected in the left section:

    Log Management Parameters

    Parameter

    Description

    Name

    Specifies the name of the log file.

    Date

    Indicates the date when the log was generated.

    Time

    Indicates the time (in HH:MM:SS format ) when the log was generated. The time is indicated in the 24-hr format

    This section remains blank until a log type is selected from the list.

Log Types

The following log types are displayed in the Log Management pane:

Log Management - Descripion of the logs

LogDescription
Core DumpsCore Dumps are used to diagnose and debug the errors generated when SBC or any process crashes. The report of such activities are captured in Core Dumps. It also provides information about the debugging errors in the system.
Event Logs

Event log stores the activities of accounting, system, call tracing, packet capture, security, debugging, and audit in EMA or CLI. It also provides information about the configuration activities of EMA, EMS, and CLI. The logs include system logs, debug logs, core dumps, call trace logs, and packet logs.

Message Logs

Message log stores the different types of interactive logs. Interactive logs store the system messages appearing on the EMA Platform Mode.

T-sharkT-shark is a tool that analyses network protocol. It captures packet data from the network and save it as packet trace. This is viewed only when the T-shark logs are generated in T-shark tool. For more information, refer to Troubleshooting Tools - TShark.
Back TraceWhen any process crashes, back-trace of that crash report is stored in Back Trace log. It also provides information about the end-to-end testing of the core dumps.
ApacheApache server stores any error/activity from the apache2.access.log process. It also provides information about the interaction between EMA and Apache server.
NetconfNetconf stores the details about ConfD and Netconf access. It also provides information about the interaction between EMA and Oracle database.
User ActivityThis stores the user activities on the EMA Platform Mode. For more information, refer to Troubleshooting Tools - User Activity Log.
Install LogsThis log stores the process of the SBC application installation.
Runtime DiagnosticRuntime Diagnostic test detects the faults on the system hardware. The test results of the log provides the details whether there is a need to change the faulty hardware or re-install the operating system. For more information, refer to Troubleshooting Tools - Runtime Diagnostic Tests.

Example Log Parameters

Example Log Parameters

To Download Logs

  1. Click  displayed against the respective log.

    Download Log File


    Depending on the browser settings, the file either opens in a text viewer automatically or a download confirmation window is displayed. You can view the log in a notepad or save it on local drive.

    Save Log File

To Delete Logs

Once a log file is deleted, it cannot be retrieved from any location.

  1. Click  displayed against the respective logs.

    Runtime Diagnostic Test Delete Logs

    A delete confirmation dialog box is displayed.

    Runtime Diagnostics Test - Delete Confirmation

  2. Click Delete to remove the log from the list.
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