This document describes the recommended procedure for upgrading or downgrading the
Before You Begin
- Software upgrades should be performed during off-peak hours.
- Before upgrading or staging an upgrade, set all Logging to Error level unless advised otherwise by Unable to show "metadata-from": No such page "_space_variables"support. For information about logging, see Supported Logging Levels.
You will need current software maintenance to perform the upgrade.
Read the release notes for the target
Make sure your environment still complies with the
Unable to show "metadata-from": No such page "_space_variables"requirements and supported platforms.The End of Support Announcements for SBC Edge Portfolio and SBC SWe Edge page has important information regarding platform support for future versions of
Unable to show "metadata-from": No such page "_space_variables".You must Backup your SBC Edge data in the unlikely event that you encounter an issue with your
Unable to show "metadata-from": No such page "_space_variables"upgrade and need to roll back by downgrading.Unable to show "metadata-from": No such page "_space_variables"recommends renaming the backup filename to indicate the current software version and build number . For example, rename the backup toRibbon
SBC 1000/2000-1.3.0-b80.tar.gz
if you are currently running aUnable to show "metadata-from": No such page "_space_variables"version 1.3.0 build 80.- In the event of new alarms raised after upgrading the Unable to show "metadata-from": No such page "_space_variables", ensure you have no outstanding alarms before upgrading theUnable to show "metadata-from": No such page "_space_variables". To clear alarm(s), follow the instructions outlined in Acting on Displayed Alarms.
- If you encounter any problems with your production upgrade that you cannot resolve in a timely manner, create an issue at our support site so we can assist you.
Performing the Upgrade
Refer to the appropriate upgrade instructions below for your
Starting in Release 5.0, the ASM uses the Windows Server 2012R2 in order to prepare for Skype for Business SBA.
- To upgrade your SBC to Skype for Business SBA, see Skype for Business - Best Practice Upgrade to Skype for Business 2015 SBA.
Prepare to Upgrade the Unable to show "metadata-from": No such page "_space_variables" with a Built-in ASM
To ensure the Ribbon SBC 1000/2000 can communicate with the ASM, you must always upgrade the SBC Communication Service before upgrading the Ribbon SBC 1000/2000 software.The ASM may become unavailable if you upgrade the Ribbon SBC 1000/2000 firmware before upgrading the ASM SBC Communication Service.
Follow these steps to upgrade the SBC Communication Service:
- From the Ribbon Support Portal - Download Center, download the SBC Communication Service update — file name
uxcommsvc-release-A.B.C.zip
, where A.B.C refers to the version you are upgrading to. - Open the
.zip
file and unpack it to a temporary folder. This will produce aSetup.msi
file. - Apply this SBC Communication Service update by following the instructions outlined in Installing an ASM Package.
- To ensure the SBC Communication Service was properly updated, verify the SBC 1000/2000 Communication Service Version has changed to the intended version.
You now may proceed with upgrading the
Upgrade the Unable to show "metadata-from": No such page "_space_variables"
- From the Ribbon Support Portal - Download Center, download the sw-release-x.y.z file where x.y.z indicates the version number you are upgrading to:
- Unable to show "metadata-from": No such page "_space_variables"Model - the filename uses file extension
.img
. - Unable to show "metadata-from": No such page "_space_variables"Model - the filename uses file extension
.img
.
- Select the desired Unable to show "metadata-from": No such page "_space_variables"upgrade method:
- Upgrade and activate new version in a single step - use the One-Step Upgrade
- Upgrade and activate new version during maintenance hours - Upgrading the Inactive Partition
- Ensure the Unable to show "metadata-from": No such page "_space_variables"has upgraded by verifying the running SBC Edge software version.
Congratulations, you have completed upgrading the
Post-upgrade Check List
- You must clear your web browser cache before you login to the Unable to show "metadata-from": No such page "_space_variables".
- Perform a backup of your data on the new Unable to show "metadata-from": No such page "_space_variables"version. Similarly to the backup preformed in step 3 of the Before You Begin section above, we recommend you rename the backup filename to indicate the current software version and build number.
- Ensure there are no new alarms generated after the upgrade. In the event of finding new alarms, address what is causing them.