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This article explains setting up 

Spacevars
0product
to use the Music-on-Hold feature.

Info

Spacevars
0series3
 supports playing MOH from Microsoft Teams during call hold scenarios.

Microsoft Teams uses different call flows for MOH :

  1. SIP REFER based MOH (MOHv1)
  2. SIP RE-INVITE based MOH (MOHv2)

Spacevars
0series3
 supports both these different call flows.


Warning

On the

Spacevars
0series3
, Music on Hold call flows and interactions with Microsoft Teams and ICE have not been verified, and in certain use cases Music on Hold may not be heard.

System and Music File Requirements

Note
iconfalse
titleAudio File Requirements

Maximum File Size: 5 MiB

Valid Audio File Type:

Audio File TypeEncoding FormatSampling Rate
WAV (mono)

g711 µ-law

8 Khz 


Providing the Audio Source

Follow instructions here: Uploading Music on Hold Files - SBC SWe Edge.

Selecting the Music On Hold Mode

Enable Music on Hold as follows:

  1. From the Music on Hold drop down list (via applicable SIP Signaling group) select Enables for 2-Way Hold only or Always Enabled.
  2. Click Apply.


Info

Under certain conditions, after multiple, consecutive attended transfers, Music On Hold will not be heard on the SIP phone when the call is put on hold.


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