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Overview

In the process of troubleshooting issues in your voice

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PSTN -- [SBC 1000/2000 gateway] -- [SBA] -- [Lync/Skype/Teams SBA client]

Scenario

1. Lync/Skype/Teams SBA client calls a PSTN number
2. Call in question is reproduced, and SBA event log states that the gateway is marked as down

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1. Launch your preferred browser and log into WebUI.
2. Navigate to SETTINGS (tab) > Logging Configuration / Subsystems (in navigation pane).

3. Add the following subsystems with the log level of Debug as shown on following screenshot:

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   0 Figure 1 Add Subsystems
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4. Rotate the log as shown on the following screenshot:

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   0 Figure 1 Rotate Log
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SBC Logs - SBC 1000

1. Make sure to have a syslog server installed in your

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   network; preferably Log Exchange (LX), which you can download from 

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   downloads.
2. In the WebUI, click the Settings tab.
3. In the left navigation pane, go to Logging Configuration > Remote Log Servers.

4. Add Remote Log Server as show on the following screenshot (Log Destination is where the Log Exchange (LX) is installed).

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   0 Figure 1 Add Remote Log Server
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5. In the WebUI, click the Settings tab.

6. In the left navigation pane, go to Logging Configuration > Subsystems and add the following subsystems as show on the following screenshot.

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   0 Figure 1 Add Subsystems
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7. Launch the Log Exchange (LX) on the Syslog Server Machine
8. Click Syslog Server

9. Click Start Listening as shown on the following screenshot:

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   0 Figure 1 Start Listening
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Lync/Skype (SBA) Logs

1. Remote Desktop into SBA machine (ASM)
2. Launch the Lync Server 2010 Logging Tool
3. Enable Mediation Server, S4, and SIPStack components with Level All, and Flags All for each component

4. Hit Start Logging as shown on the following screenshot:

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   0 Figure 1 Start Logging
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Teams (SBA) Logs

1. Login to the WebUI of the SBC Edge.

2. Navigate to Diagnostics> Teams Direct Routing > SBA logs.
   

3. From the Log Level drop down level, select the desired log level for the Direct Routing SBA.
   

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   0 Figure 1 Set log lever for Direct Routing SBA
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Execute the Scenario 

Execute the scenario (i.e: Lync client calls to PSTN number, call is reproduced.)

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1. Launch a supported browser and log into WebUI
2. Navigate to SETTINGS (tab) > Logging Configuration / Subsystems (in navigation pane)

3. Download the log as shown on the following screenshot:

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   0 Figure 1 Download Log
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SBC Logs - SBC 2000

1. On Syslog Server machine, click Stop Listening on LX Syslog Server as shown on the following screenshot:

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   0 Figure 1 Stop Listening
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2. Click Save File button and save it as .log or .txt file.

Lync/Skype (SBA) Logs

1. Remote Desktop into SBA machine (ASM).
2. In the Lync Server 2010 Logging Tool.

3. Hit Stop Logging as shown on the following screenshot:

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   0 Figure 1 Stop Logging
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4. Click View Log Files on Lync Server 2010 Logging Tool as shown on the following screenshot.

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   0 Figure 1 View Log Files
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5. Save the log as txt file as shown on the following screenshot.

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   0 Figure 1 Save Log
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Teams (SBA) Logs

1. Login to the WebUI of the SBC Edge.

2. Navigate to Diagnostics> Teams Direct Routing > SBA logs.

3. Use the table to view or Download the Direct Routing SBA log files.

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   0 Figure 1 Display Direct Routing SBA Logs
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SBC SBASBCSBA/ASM Logs

1. Remote Desktop into SBA machine (ASM).

2. Use Windows Explorer to navigate to the C:\UX\PUBLIC\LOGS directory as shown below and collect/copy all files in this directory as shown on the following screenshot.

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   0 Figure 1 Navigate Directory
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How to Provide the Files to

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TAC

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