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In this section:

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The Application Solution Module (ASM) module is a separate, fully-functional server installed inside the

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 chassis. Features of this ASM are managed from the Sonus SBC 1000/2000 Web Interface via the Sonus SBC 1000/2000 Communication Service.

An operating ASM has two software partitions:

Software application support on the Application Solution Module (ASM) is limited as follows:

  • Microsoft Lync Survivable Branch Appliance (SBA)
  • Microsoft Lync Resilient Branch Appliance (RBA) communicating with the Lync Front End
  • Quality of Experience (QoE) Agent Server Gateway

Software must be provided by Sonus and configured via the Sonus-provided provisioning and management interface.

ASM Modes and Sonus Support

The ASM operates in either of two modes, Appliance or Server.

  • Appliance mode, in which the SBA utilizes Sonus' security solution and the SBA default offering.
  • Server mode, in which the SBA relies on customer-installed software to provide alternative security/firewall protection or enhanced SBA operation. Operating in Server mode is valid.

By default, all ASMs are shipped in Appliance mode.

Server Mode

There are three actions that a customer can take to switch an ASM into Server mode: 

  • Installing third-party software that is not approved by Sonus.
  • Changing the Windows Role and Feature installed on the ASM in order to support additional Windows functionality. Using Remote Desktop or any other source.
  • Running Windows Update without using the Sonus UI or API (for example, using GPO or automatic Windows Update).

Customers can choose to operate in Server mode if:

  • They want to follow their own internal security and update processes rather than the Sonus standard processes regarding the Windows Server OS and/or the SBA application, or
  • They want to deploy a firewall or antivirus solution not supplied by Sonus, or
  • They wish to use a third-party application (Call Recording, Auto Attendant, or IP PBX for example) that is not currently approved for use with the ASM. This includes common open-source IP PBX applications such as those offered by Asterisk.

 

Note on Server Mode and Sonus Support

 

If a customer deploys in Server mode, Sonus will continue hardware and software support to the base

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, and all call flows and operations that do not involve the ASM. However, support for the ASM will be confined to hardware and ASM connectivity.

Third-Party Applications Supported in Appliance Mode

When the ASM is deployed in Appliance mode, Sonus will provide support for the selected ("approved") third-party applications. Sonus has approved select applications from the following vendors for use in Appliance mode


Warning
If customers
  • Please contact your Sonus service representative before installing any unsupported third-party applications.
  • If you install third-party applications that Sonus
has
  • has not
explicitly
  •  explicitly approved, and if
the customer requests
  • you request ASM OS and application support (vs. hardware support only), Sonus reserves the right to request that the ASM be re-initialized and returned to Appliance mode.
  •  
warning

Please contact your Sonus service representative before installing any unapproved third-party applications.

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1Windows Status Panel

The Support Mode value of Server in the Windows Status panel indicates that unsupported software has been installed on the ASM.

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Note

The only way to switch back to Appliance mode is to re-initialize the ASM.

Support Mode Definitions

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Appliance Certified Mode: The ASM image contains v3.2 SbcComms or later and no third-party software has been installed.

Appliance Controlled Mode: The original ASM image was a version previous to 3.2 and has been upgraded.

Server: A third-party software installation has been detected by the ASM. Operating in Server mode is valid.

Additional Topics

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