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APPRJIDSYM-20390
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AUTHJIDSYM-20389

The Application Solution Module (ASM) module is a separate, fully-functional server installed inside the Sonus SBC 1000/2000 chassis

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 chassis. Features of this ASM are managed from the Sonus SBC 1000/2000 Web Interface via the Sonus SBC 1000/2000 Communication Service.

An operating ASM has two software partitions:

  • The Live partition, from which the system actively runs. Unlike the Sonus SBC 1000/2000 application partitions, this partition is always active on a running ASM.
  • The Recovery partition, which contains a spare software image. Users have the ability to re-initialize the ASM from this partition; an operation which replaces the live partition with the recovery image. This partition can also be updated directly as needed; refer to Updating the ASM Recovery Partition.

Software application support on the Application Solution Module (ASM) is limited as follows:

...

Software must be provided by Sonus

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and configured via the Sonus
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-provided provisioning and management interface.

High End vs Low End ASM

The ASM is offered in both a High End and Low End version; each version offers specific hardware capabilities (CPU size, GB/RAM memory, etc.). See Common Hardware Modules.

Info

Any features or capabilities specific to either High End or Low End are noted in the applicable documentation.

...

ASM Modes and Ribbon Support

The ASM operates in either of two modelsmodes, appliance Appliance or server. In the appliance Server.

  • Appliance mode, in which the SBA utilizes

...

  • Spacevars
    0company
    's security solution and the SBA default offering.
  • Server mode, in which the SBA relies on customer-installed software to provide alternative security/firewall protection

...

  • or enhanced SBA operation. Operating in Server mode is valid.

By default, all ASMs are shipped in appliance Appliance mode.

Server Mode

There are 3 three actions that a customer can turn take to switch an ASM into server Server mode: 

  • Installing a 3rd third-party software that is not approved by Sonus
    Spacevars
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    .
  • Changing the Windows Server Role and Feature installed on the ASM in order to support additional Windows functionality. Using Remote Desktop or any other source.
  • Running Windows Update without using the Sonus Solution.

The only way to return into appliance mode is to re-initialize the ASM.

  • Spacevars
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    UI or API (for example, using GPO or automatic Windows Update).

Customers can choose to operate in Server mode if:

  • They want to follow their own internal security and update processes rather than the
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    standard processes regarding the Windows Server OS and/or the SBA application, or
  • They want to deploy a firewall or antivirus solution not supplied by
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    , or
  • They wish to use a third-party application (Call Recording, Auto Attendant, or IP PBX for example) that is not currently approved for use with the ASM. This includes common open-source IP PBX applications such as those offered by Asterisk.

 

Note on Server Mode and

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Support

If a customer deploys in Server mode,

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will continue hardware and software support to the base
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, and all call flows and operations that do not involve the ASM. However, support for the ASM will be confined to hardware and ASM connectivity.

Third-Party Applications Supported in Appliance Mode

When the ASM is deployed in Appliance mode,

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will provide support for the selected ("approved") third-party applications.
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has approved select applications from the following vendors for use in Appliance mode

Installing Unsupported Third-Party Applications

Refer to Best Practice - Common Use Cases for Repurposing the ASM for Third-Party Applications and Server Mode.

 

Warning
  • Please contact your
    Spacevars
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    service representative before installing any unsupported third-party applications.
  • If you install third-party applications that
    Spacevars
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    has     not explicitly approved, and if you request ASM OS and application support (vs. hardware support only),
    Spacevars
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    reserves the right to request that the ASM be re-initialized and returned to Appliance mode. 
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1Windows Status Panel

The Support Mode value

Note

Sonus service support is not provided in the case where any non-Sonus supplied software is installed on the module.

A Support Mode

of Server in the Windows Status panel indicates that

a non-Sonus entity has installed unsupported software in the ASM. In such a case, Sonus supports only the ASM hardware and not customer supported software.

Image Removed

unsupported software has been installed on the ASM.

Image Added

Note

The only way to switch back to Appliance mode is to re-initialize the ASM.

Support Mode Definitions

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Appliance Certified Mode: The ASM image contains v3.2 SbcComms or later and no third-party software has been installed.

Appliance Controlled Mode: The original ASM image was a version previous to 3.2 and has been upgraded.

Server: A third-party software installation has been detected by the ASM.

...

Operating in Server mode is valid.

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