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Add_workflow_for_techpubs
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Internal_display_only

Spacevars
0company
offers a product defect return policy, known as Return of Material (RMA), as part of the purchase of an
Spacevars
0longproduct
product support.

Use the following procedure workflow to obtain, install, and configure a replacement unit for an

Spacevars
0product
unit. device per
Spacevars
0company
's RMA policy.  

Internal_display_only
0product
titleNote

Prerequisites

  • You have contacted
    Spacevars
    0company
    Technical Support for assistance, and
    Spacevars
    0company
    has advised you to request an RMA replacement unit.
  • You have on hand:
    • a A recent backup of the
      Spacevars
      0product
      unit
    • System Administrator (sysadm) login access to the
      Spacevars
      0product
      CLI
    • Administrator (admin) login access to the
      Spacevars
      0product
      WebUI
    • Administrator (admin) login access to the
      Spacevars
      0product4
      WebUI
Start

Workflow

StepAction
1

Open a

Spacevars
0company
Salesforce ticket to request a replacement unit.

2

Receive the

RMA

replacement unit.

3

Mount and cable the replacement unit. Power it on. Refer to Installing Edge 8000 Hardware.

4

Download from Salesforce the software image file of the

Spacevars
0product
software

desired for your device.

you require.

5

Install an Edge 8000 Software Image File.

6

Restore the previous site-specific settings from your

Spacevars
0company
backup. Refer to Restore the Configuration Settings from Backup.

7

Obtain and install the

licenses for

Router and

Spacevars
0product4
licenses. Refer to License Management.