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The SBC performs Packet Capture using 'tcpdump' and allows the captured file to be downloaded. The following section describes how to capture packets and download them.

Enabling Packet Capture

The Enable Packet Capture option (available from the Packet Capture menu bar) enables the packet capture ability in the

To enable packet capture:

1. In the WebUI, click the Diagnostics tab.
   
   

2. In the left navigation bar, select Sonus TAC Troubleshooting > Packet Capture.
   
   

3. From the menu bar, click Enable Packet Capture.

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   Caption 0 Figure 1 Enable Packet Capture

4. At the Warning note, click OK. 

   Warning
   Enable Packet Capture only under the direction of Sonus TAC.

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   Caption 0 Figure 1 Enable Packet Capture - Warning Message

Packet Capture is enabled. Refer to Start Packet Capture.

Starting Packet Capture

The Start Capture option (available from the Packet Capture menu bar) enables the

To start capturing packets:

1. In the WebUI, click the Diagnostics tab.
   
   

2. In the left navigation bar, select Sonus TAC Troubleshooting > Packet Capture.
   
   

3. From the menu bar, click Start Capture.

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   Caption 0 Figure 1 Start Capture

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   Caption 0 Figure 1 Packet Capture Options

4. Select the network interface (including IP Version) from which the packets will be captured.
   
   
5. Select an protocol(s) from which to capture the packets.
   
   
6. Configure any relevant information for the Other Options sections. For details, refer to Field Definitions.
   
   

7. Click OK.
   
   The Packet Capture status turns to In Progress.

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   Caption 0 Figure 1 Packet Capture in Progress

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Anchor
FieldDefinitions FieldDefinitions

Interface - Field Definitions

Protocol - Field Definitions

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Other Options - Field Definitions

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Stopping Packet Capture

The Stop Packet capture feature is optional; this option is used to stop the packet capture early (before the packet capture reaches the time limit set in the Duration field).

To stop capturing packets:

1. In the WebUI, click the Diagnostics tab.
   
   

2. In the left navigation bar, select Sonus TAC Troubleshooting > Packet Capture.
   
   

3. From the menu bar, click Stop Capture.

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   Caption 0 Figure 1 Stop Capture Option

   
   The Packet Capture stops.

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   Caption 0 Figure 1 Packet Capture Stops

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Downloading Capture Files

Once the packet capture has stopped, the captured file will appear in the table List of Captured Files.

To download captured files:

1. From the List of Capture Files table, next to the desired file, click Download.

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   Caption 0 Figure 1 Capture Files

   
   
   

2. Select the appropriate location to save the file. Click OK.

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   Caption 0 Figure 1 Save File

    

    

Moving Internal or ASM Capture Files

If the file location for the packet capture is Internal or an ASM, and the system has an external USB present and available, an additional option, Move, will appear under the Action column. The Move action relocates the packet file to the external USB, which can then be removed and taken to a PC. 

To move captured files:

1. From the List of Capture Files table, next to the desired file, click Move.

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   Caption 0 Figure 1 List of Capture Files

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Packet Capture Limitations

The following lists the limitations of Packet Capture.

Size Limitations

1. An individual Packet Capture file is limited to 350 MB MiB in size. After the 350 MB MiB limit has been reached, a new file will be created to continue the packet capture.
   
   
2. A Packet Capture session size limit is dependent on whether or not
   
   1. 30GB 30 GiB is less than the available storage space minus ( - ) 30%
      Or
   2. Available storage space minus ( - ) 30% is less than 30GB30 GiB
      
      
3. For SBC 1000, if there is no external USB or ASM module with a mounted hard drive, the Packet Capture will not be allowed to occur because of storage limitations.

Protocol Filters Restrictions

If Protocol Filters Active Directory, HTTP/HTTPS, or All Other Protocols are set to True, the following options will be hidden and no longer configurable:

1. Media
   
   

2. DSP/CSME
    

3. TCP/UDP Ports

TCP/UPD Ports Restrictions

If any TCP/UDP Ports are entered, the following options will be hidden and no longer configurable:

1. Active Directory
   
   
2. HTTP/HTTPS
   
   
3. All Other Protocols