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1. Log into the

   Spacevars
   0 product

   WebUI.

2. Access Tasks > Application Solution Module > Operational Status.  

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   0 Figure 1 Operational Status

    

   1. If there is only the AD VM, and you are using a proxy on the ASM host, exclude the Management network Network and Local Network from the proxy usage. To bypass the proxy, specify the WinHTTP Proxy settings set with your Proxy Server and a Bypass list including the 192.168.213.* network used by your Cloud Connector Managements services and the Local subnet used by your VM.

      Code Block
      > netsh winhttp set proxy "10.10.10.175:8080" bypass-list="192.168.213.*;192.168.214.*". > netsh winhttp show proxy Current WinHTTP proxy settings: Proxy Server(s) : 10.34.207.20:8080 Bypass List : 192.168.213.*;192.168.214.*

   2. Ensure four VMs are displayed. If not, restart the deployment.
      
      

3. Ensure the latest Software Installed Version (CCE) is installed.

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   0 Figure 1 CCE - Sosftware Installed Version

4. Ensure the Auto Maintenance Status is set as None.

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   0 Figure 1 CCE - Auto Maintenance Status

    
   1. If the status is Update OS or Bits, you should wait until the end of the update.
   2. If the status is Auto-Recover, check: https://blogs.technet.microsoft.com/sfbhybridvoice/2017/03/10/understanding-cloud-connector-edition-auto-recovery.
      

5. Ensure the proper version is displayed as the Software Running Version.

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   0 Figure 1 CCE - Software Running Version

    
   1. If the Software Running version is None or Unknown, log into the ASM using Remote Desktop.

   2. Connect the SBC Edge VM, open Services and ensure the following six Skype for Business Servers are Running. See below.

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      0 Figure 1 Skype for Business Services

      
      c. If the Edge Servers do not start, see below for identifying solutions.

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      0 Figure 1 If Edge Servers Do Not Start
      Problem - What to Check Most Likely Cause Solution If all of the below issues are true: On HyperV Manager, there is no Virtual Switch assigned on the VM (on the ASM) Some Skype for Business Server services are not running Windows Lync Event Log report Errors with Event ID 42004,19005 and 14624 Communication Issue On ASM:  type "Switch-CcVersion -Force" If all of the below issues are true: Some Skype for Business Server services are not running Windows Lync Event Logs report Errors with Event ID 19008 and 19005 Public Certificate Issue Generate a new CSR on CCE Wizard. Sign the Certificate on your Public CA. Import the certificate returned by your Public CA on CCE Wizard. Run the Step "Prepare CCE" on CCE wizard. If you are on CCE 1.4.1 only: Run Install-CcInstall If all of the below issues are true: Some "Skype for Business Server" service are not running Windows Lync Event Logs reports Error with Event ID 14623 and 12303 Public Certificate Issue Generate a new CSR on CCE Wizard. Sign the Certificate on your Public CA. Import the certificate returned by your Public CA on CCE Wizard. Run the Step "Prepare CCE" on CCE wizard. If you are on CCE 1.4.1 only: Run Install-CcInstall

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