Upgrade Firmware

Preparing for Firmware Upgrade

Before performing a firmware update to the system, do the following:

1. Download the correct VOS. For more information, refer to Downloading Software from the Ribbon Support Portal.
2. Place the code on a file server that the target EdgeMarc can reach.

3. In a maintenance window, execute the upgrade. 

   Note

   All voice and data services will stop as the Edgemarc boots to the new code. Therefore, Ribbon recommends performing upgrades during a maintenance window.

Before you Begin

1. Ribbon recommends that you reboot EdgeMarc before performing an upgrade. The reboot will ensure that enough dynamic memory is available to handle the upgrade process. Refer to  Reboot the System for more information.

2. Check the System Information page to ensure no active calls are in the Number of Active Streams field. Choose Admin > System Information and refer to View System Information.
   
   

Where do I Download the new VOS Firmware?

VOS firmware is available on the  Ribbon Communications Support Portal. For more information on downloading the software, refer to Downloading Software from the Ribbon Support Portal.

Upgrading Your Firmware

Upgrade VOS through FTP or SCP from a Remote Server

1. Choose Admin > Upgrade Firmware.
   
   
   

2. Configure settings using the information in the following table as a guide. When you have finished configuring settings, click Submit to make your changes take effect.

   Upgrade Firmware Page

   Item	Description
   Model	Displays the system platform type. Make sure that this model matches the model name in the VOS image file you will use for the upgrade.
   Current Version	Displays the system's current firmware version.
   Local File Upload	Displays the interface to upload a file from a local PC through HTTP. For more information, see Upgrading VOS – Upload an Image File using a Web Browser.
   Download Server	The FTP/SCP server hosting the firmware. This field can be an IP or DNS name of a LAN or WAN side FTP / SCP server.
   Upgrade Method	Select an upgrade method: FTP or SCP.
   Filename/File Path	For FTP—Enter the firmware image filename. For SCP—Enter the complete firmware image file path.
   Username	Enter the username to log in on the server for the selected upgrade method.
   Password	Enter a password for the file server.
   Use Only Signed Image	Check the box if you want to flash only a signed firmware image. When the box is unchecked, both signed and unsigned images (whichever is available) are accepted.
   Use passive FTP	Select the Use passive FTP checkbox to allow the FTP server to determine the port over which data is sent. By default, the system uses active FTP.
   Ping Upgrade Server	Select the Ping Upgrade Server checkbox to send an Internet Control Message Protocol (ICMP) Type 8 echo request to the configured Download Server. If the server does not respond to the echo request, the upgrade is not initiated and fails. This option is enabled by default.
   Display Upgrade Log	Select the Display Upgrade Log checkbox to display an upgrade status log of the firmware upgrade progress.

3. Click Submit to save all settings on the Upgrade Firmware page.
   The system automatically restarts after the new image has been loaded. Once the upgrade process has completed, verify that the new firmware version number is displayed on the Admin > Upgrade Firmware page.

Upgrading VOS – Upload an Image File using a Web Browser

Upload a VOS image file on your PC to upgrade the firmware of your EdgeMarc device. 

To upgrade the firmware

1. Choose Admin > Upgrade Firmware.
2. Select the Local File Upload checkbox.
3. Under the Upload a local image file option, select Choose File. 
4. Browse to the file on your PC and click Open.

5. Select Upload File.
   

   
   

   The EdgeMarc uploads the code, writes the code to Flash, and then reboots.

   Note

   Uploading the file can take a long time. Ribbon recommends updating the firmware during a maintenance window.