Use the System Information page to view detailed operating system and device information (see the following screen capture). Choose Admin > System Information.

System Information Page


View system performance using the following table as a guide.

System Information

ItemDescription
System Uptime

Shows the current time, the amount of time elapsed since the last system reboot, and the system load averages for the past 1, 5, and 15 minutes. Uptime can help trace when a power outage may have interrupted service.

Load averages that remain greater than 2 indicate excessive system loading. Partitioning voice traffic using a second system may be required.

Note: If you see the system in this state, note the following information and contact your customer support representative (refer to Contact and Support):

  • Load average
  • Process Information
  • Memory usage
  • Firmware version (from the Admin page)
  • Platform type (from Admin page)

Number of Active Streams

Indicates how many calls are using the WAN link. Calls that are in progress and between two devices on the system LAN are not counted in this number.

Recent Call Log 

Displays quality information for calls that are in progress or have recently completed. If a call falls below the configured MOS threshold, a system log message is created. The MOS score for a call is always displayed when the call is completed. Detailed statistics for the call are reported in the Advanced MOS syslog message.

For a description of the fields in the Advanced MOS syslog message, click the click here for online MOS help link to access MOS troubleshooting information in the Ribbon Communications Knowledge Base.

System Report

Click the link provided to download a text file named “sysreport.txt” that you can view or save to your system. The system report contains detailed operating system and device running configuration information.

Note: Only expose this file to authorized personnel.

Memory UsageDescribes detailed memory allocation information.

System Logging Messages

Displays information logged during system boot and normal operation. Logging messages may include information about unauthorized attempts to access the EdgeMarc, process restart messages, and excessive resource utilization messages.