The EdgeView contains the EdgeView Service Control Center (SCC). The EdgeView SCC can launch an SBC Edge instance's UI in your internet browser, which allows you to configure, operate, and monitor the instance if the remote UI connection is currently active. For example, you can configure the EdgeView Agent (EVAgent) logging and view the current connection and remote UI status of the EdgeView connection.

Note

To enable this feature for the SBC Edge, you require the EdgeView 16.0.1 Release or later.

With the EdgeView SCC enabled, the SBC Edge sends a SIP signaling group (SG) and port status report and the most recent, highest severity alarm to the EdgeView. The SIP SG and port status report includes information about the SIP SG and port's unique ID, administrative status, and real-time status.

Note

If a timeout results in the runtime status not being retrieved, then the SBC Edge reports the real-time status as Unknown.

Requirements

To enable the EdgeView SCC, you must configure the EdgeView panel (see the following procedure) according to your SBC Edge:

  • SBC 1000/2000 - Configure the EdgeView IP address or FQDN.

  • SBC SWe Lite - Configure the EdgeView IP address or FQDN and the EdgeView Management ID.

    Caution

    When you enter the EdgeView Management ID, you must insert a colon every two characters (00:00:00). Otherwise, the SBC SWe Lite cannot connect to the EdgeView.

Troubleshooting Notes

For intermittent connectivity failure from the SWe Lite during initial setup


Configure the SBC Edge for EdgeView during Initial Setup

To configure the SBC Edge for EdgeView SCC during your initial setup, refer to one of the following procedures:

When you configure the Initial Ribbon Setup screen, use the following table to configure the EdgeView panel.

EdgeView Parameters

ParameterDescription
EdgeView

Configure this field to enable or disable the EdgeView SCC.

  • No (default) - The EdgeView is disabled.
  • Yes - The EdgeView is enabled.
EdgeView Address

Configure this field with the IP address or FQDN of the EdgeView.

Note: This field applies only when the EdgeView field is set to Yes.

EdgeView Management ID

Caution: When you enter the EdgeView Management ID, you must insert a colon every two characters (00:00:00). Otherwise, the SBC SWe Lite cannot connect to the EdgeView.

Configure this field with the Management ID for the EdgeView.

Note: This field applies only to the SBC SWe Lite. The SBC 1000/2000 automatically sends the MAC address to the EdgeView.

Note: This field applies only when the EdgeView field is set to Yes.

SBC 1000/2000 EdgeView in Initial Ribbon Setup Screen - Enabled

Caution

When you enter the EdgeView Management ID, you must insert a colon every two characters (00:00:00). Otherwise, the SBC SWe Lite cannot connect to the EdgeView.

SBC SWe Lite EdgeView in Initial Ribbon Setup Screen - Enabled

Troubleshooting Tips -  Intermittent Connectivity from SWe Lite to EdgeView

  • Wait at lease 2 -3 minutes minutes before determining connection is down; it may not be instantaneous.
  • Examine the EV Agent (EVAgent) logs and the response to the registration request the SBC transmits to EdgeView. Ribbon testing experienced that when the SBC does not connect to Edgeview, there is usually an error response from Edgeview, and the problem is on the EdgeView side.
  • For a failed response from the EdgeView the retry to connect to EdgeView is not instantaneous. There is an increasing delay with each retry, and  eventually only trying with a very long time out. This increase in delay is by design; when an EdgeView goes down or has connectivity problems, all the devices trying to connect to it will not flood it at the same time with too many requests.

Options to Reconnect

Two options to recover/re-establish connection: