Not applicable to SBC SWe Edge.

This article describes the steps necessary to update remotely the ASM Recovery Partition. While we recommend that you use a flash drive locally plugged on the ASM in order to load a new ASM image into the system, we now support a method that does not require physical access to the SBC Edge Portfolio. 


In this section:

Related articles:



Update of ASM Recovery Partition Overview

The goal of this article is to help partner to update the recovery partition with a new ASM image (ie: Teams Direct Routing SBA image) in order to re-initialize with a new type of ASM image. This can be use in a process to remotely update the SBA from one Microsoft server type to another Microsoft server type.

Before You Begin

Before proceeding, make sure that you have the appropriate ASM Image, downloadable from the Ribbon Support Portal - Download Center. Multiple images are available, so be sure to select the image relevant to your system. It is a single file ASMimage.tar.

Upload the ASM image into the ASM

You will also need a way of getting this file onto the ASM - this can be done in any way you feel appropriate, such as:

  • Putting the image file on a Windows or Samba server that the SBC is able to reach.
  • Using the file transfer facilities of Remote Desktop Connection. This can be done by allowing the ASM to access the local resources of your PC (enabled in Options, Local Resources, More, Drives), or by using the its clipboard Copy/Paste functionality (Copy the file in Windows Explorer of the local PC, and Paste it in the Remote Desktop session). Note that these methods transfers files quite slowly.
  • Using the ASM itself to download the image directly from the Ribbon Support Portal - Download Center . To do this, you will need to add https://na8.salesforce.com to Internet Explorer's Trusted Site list.

Update of ASM Recovery Partition

Once these have been satisfied, perform the following:

  1. Enable Remote Desktop on the ASM (if it is not enabled already), as described in Enabling and Disabling Remote Desktop on the ASM.

  2. Set an Administrator Password on the ASM, to facilitate this remote login - see Changing the ASM Admin Password.

  3. Open Remote Desktop Connection and connect to the ASM (using the IP address configured earlier). Log in as Administrator, with the password entered in the previous step.

  4. Once in the remote session, transfer the ASMimage.tar file onto the ASM using your chosen transfer method. Once it is on the system, move it to the root of the C: drive.

  5. Minimize the Remote Desktop session and return to the SBC web UI, and select Update ASM Recovery Partition. from the Tasks tab. Ignore the USB references here - the operation will execute using the file we put on the C: drive.

  6. Click Apply to begin the process which takes approximately five minutes, after which a notification displays to indicate completion.

  7. Finally, return to the Remote Desktop session and delete the ASMimage.tar file.


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