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Not applicable to SBC 1000/2000.

What is SIP Recording (SIPREC)?

SIPREC is a recording capability which can be utilized for various purposes: to comply with regulation, to monitor quality of service of representatives, or to store call information for quality analysis. The SBC SWe Edge supports SIPREC towards multiple recorders based on the Internet Engineering Task Force (IETF) standard.

SIPREC supports the RFC standard for a SIP recording interface. To support SIPREC, the SBC SWe Edge acts as a Session Recording Client (SRC) initiating a Recording Session (RS) towards a Session Recording Server (SRS). The SBC SWe Edge initiates a recording session for all the Communication Sessions (CS) to be recorded; it is established over SIP from the SRC to the SRS. The CS output is based on the SBC SWe Edge's WebUI configuration for enabling recording.

SIP Recording (SIPREC) is supported in the SBC SWe Edge for the following purposes: 

  • Store call information for quality analysis.
  • Record call and media sessions on a third party recording server.
  • Check the call detail records and determine if a call is being recorded or not.
  • Provide call detail records for recorded calls.

Terminology

Term

Definition

CS

Communication Session

RS

Recording Session

SRC

Session Recording Client

SRS

Session Recording Server

SIPREC does not support Fax.

Use Cases

SBC SWe Edge supports the following use cases (based on SIPREC RFC 7866 and RFC 6341)

  • Recording Sessions for a single audio media stream towards a single SRS (NICE SIPREC Server).
  • Recording Sessions towards SRS for a basic call with priority given to the calling party side (ingress leg).
  • Recording Sessions for Call Hold and Retrieve.
  • Recording Sessions for Transferred calls.
  • For all the call related use cases mentioned above, the appropriate metadata XML and SDP information is relayed to the SRS as part of the RS.
  • Recording Encrypted RTP (SRTP) streams and sending related keys in the SDP towards the SRS as part of RS.
  • Only Proxy (non-transcoding) media towards the SRS is supported.
  • Only statically configured (non-dynamic) Recording Sessions are supported.
  • Recording Signaling group polls the SRS server using existing OPTIONS mechanism; if SRS is unreachable, the corresponding alarm will be generated.
  • Recording Signaling Group uses a subset of existing Signaling Group and SIP Server Table functionality to use listen ports, destination IP/FQDN, protocol and port etc., to communicate with the SRS.
  • SWe Edge rejects INVITE, OPTIONS requests originating from SRS Servers.

Managing SIP Recorder Table