Not applicable to SBC SWe Edge.


To create or modify a Supplementary Service Profile:

  1. In the WebUI, click the Settings tab.

  2. In the left navigation pane, go to CAS > Supplementary Service Profiles.

Modifying a Supplementary Service Profile

  1. Click the expand () Icon next to the entry you wish to modify.
  2. Edit the entry properties as required, see details below.

Creating a Supplementary Service Profile

  1. In the WebUI, click the Settings tab.
  2. In the left navigation pane, click CAS > Supplementary Service Profiles.
  3. At the top of the screen, click Add. The Create Supplementary Service Profile window is displayed.
  4. Enter data in the fields, see details below.

  5. Click OK.


Supplementary Service Profile - Field Definitions

Hold

Used to enable/disable the Hold/Off Hold feature.

When enabled, the user can perform a flash hook (quickly depressing button on the handset cradle) to put the active call on hold, after which they will hear a dial tone. To take the call off hold and resume speaking, the user performs a second flash hook. If the call remains on hold for more than 20 seconds, the dial tone changes to a fast busy tone. The user can perform a flash hook at anytime to resume the call.

Transfer

Used to enable/disable the Transfer feature. If enabled, the user can perform a flash hook to get a dial tone (the active call will be put on hold) and to start dialing the phone number that the active call will be transferred to.

The Ribbon SBC 1000/2000 supports two transfer modes, attended and unattended, both work similarly by transferring a call from one receiving extension to another receiving extension.

An attended transfer is that transfer scenario in which the user at the new receiving extension answers the call before the user transferring the call (original recipient) hangs up. An unattended (or blind) transfer is that transfer scenario in which the user transferring call hangs up after the new recipient's extension begins to ring and before they answer.


Transfer Mode



Normal Transfer (attended or unattended)
To transfer a call, one of the parties (User B) on the call performs a flash hook (quickly depressing button on the handset cradle), dials the number of the user (User C) to which they want to transfer the call, and then hangs up.

No Answer
If the new recipient of the call fails to answer within a predetermined length of time, the ring back tone heard by the connected caller(s) with become a fast busy tone. If this is an attended transfer, both will hear the ring tone, then fast busy.

Rejected Transfer
Assume that User A is connected to User B, then User B transfers the call to User C. User C answers the call. If User C hangs up before User B the call reverts to a call between User A and User B.

Call Waiting

Used to enable/disable the Call Waiting feature. If enabled, Call Waiting allows an FXS port to handle two calls at the same time. When Call Waiting is enabled on an FXS port, the user on the FXS port is notified of an incoming new call even though the user is already on an existing call. At the same time, the second caller hears ring back. Call waiting notification is in the form of a double-tone with configurable frequency and on/off intervals.

Available options: Enabled (the FXS port will receive call waiting notification when a second call destined for the same port comes into the port) or Disabled (any incoming call destined for the FXS port engaged in another call receives a busy signal). Default entry: Disabled.

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