Action Configurations are the individual steps (actions) that make up an Action Set (Action Sets allow you to perform additional actions before routing a call). Through Action Configuration, you create an Action (such as Route Call, Send Connect, Detect CNG, etc.) and assign a Routing table to perform that action.

For information about how Action Configurations are used, see Managing Action Sets and How Action Sets Work.

Working with Action Configurations

  1. In the WebUI, click the Settings tab.

  2. In the left navigation pane, go to Call Routing > Call Actions > Action Configuration.

To view a actions's properties:

  1. Click the pop-up icon () next to the entry you want to view.
  2. When you are finished, close the window.

To delete an entry, select the checkbox next to the entry and then click the Delete () icon.

Creating and Modifying Action Configurations