In this section:

The System Diagnostics Dump screen allows to set the system diagnostics dump settings and run a system diagnostics dump. The system dump log is archived as a compressed tar file, and can be downloaded to a local system for troubleshooting and analysis. 

To View System Dump Log Files

To view system dump log files, perform the following:

From the EMA main screen, go to Troubleshooting > Troubleshooting Tools > System Dump. The System Dump screen is displayed.

System Diagnostics Dump window

 

The System Diagnostics Dump screen consists of the following panes:

  • System Diagnostics Dump Options—Specifies the system dump option information, which consists of the recorded state of the working memory of a computer program at a specific time, generally when the program is terminated abnormally (crashed).
  • System Diagnostics Dump Logs—Specifies the system dump log information.

The following fields are displayed in System Dump Options pane:

System Dump Option Information

ParameterDescription
Maximum number of core files to saveEnter the maximum number of core files to save.
Maximum number of CPS core files to saveEnter the maximum number of CPS files that will be collected by System Dump.
Maximum number of DSP core files to saveEnter the maximum number of DSP core files that will be collected by System Dump.
Do not save cores to system dumpThis option when selected omits the Maximum core files to save option if present in the core dump directory during system dump collection.
Do not save CPS cores to system dump

This option when selected omits the Maximum CPS cores to save option if present in the core dump directory during system dump collection.

Do not save DSP cores to system dumpThis option when selected omits the Maximum DSP cores to save option if present in the core dump directory during system dump collection.
Collect the policy database and PostgreSQL directoriesThis option collects the policy or PostgreSQL directories into the system dump.
Do not collect the ACT filesThis option when selected skips collecting the details from the files with the ".act" extension in the generated log files.
Verbose modeThis option when selected prints every single detail during the system collection to the user.
Collect log for

Specifies the logs that are collected based on the options selected:

  • The last day(s) : Select the number of days to collect the log from the drop-down list values are from 1-31 days

OR

  • For a date range- From/To: Select the calendar days for the logs to be collected
System command results

Displays the system dump information that are collected based on the options selected and entered.

If none of the above options is chosen, and the maximum number of core files, DSP core files or CPS core files are all left blank, the default behavior is to copy only the latest application, DSP and CPS cores and the past seven days of log files.

System Dump process aborts if there are more than two tar files in the directory. Delete the old tar files and then continue with the system dump process. System Dump process also terminates if the disk space on the server is lesser than or equal to 20%.

To Set System Dump Settings

To set the system dump settings, perform the following:

  1. Enter the maximum  number of core files to save in the Maximum number of core files field.

  2. Enter the maximum number of CPS core files to save in the Maximum number of CPS core files to save field.

  3. Enter the maximum number of DSP core files to save in the Maximum number of DSP core files to save field.

  4. Specify if you want to collect logs for a specified number of days or for a specific date range by selecting The last day(s) or For date range option in the Select Collect log for field.

  5. Click Run System Diagnostics Dump. The results are displayed in the System dump command results text box.

System Diagnostics Dump Options

 

The System Diagnostics Dump Logs pane provides option to download and delete the log files.

System Diagnostics Dump Logs pane

The following information is displayed in the System Dump Logs pane:

System Dump Logs Information

ParameterDescription
NameSpecifies the name of the log file.
DateSpecifies the date when the log file is created, in MM/DD/YYYY format.
Time

Specifies the time when the log file is created in HH:MM:SS format.

To Download Log Files

To open the log file, perform the following:

  1. In the System Dump Logs pane, click  against the respective log file. A download confirmation window displays.

    System Dump Download Options

  2. Select Open with, and then click Browse to choose the application to use to view the log file.

  3. Select the application and click OK.

  4. Click OK to initiate the download of the file to your local machine.

To save the log file to local machine, perform the following:

  1. In the System Dump Logs pane, click against the respective log file. A download confirmation window displays.
  2. Select Save File and click OK. A confirmation dialog appears.
  3. Click Save.

To Delete Log Files

To delete the log files, perform the following:

  1. In the System Dump Logs pane, click displayed against the respective log file. A delete confirmation window appears.

    System Dump Delete Options

  2. Click Delete.