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Overview

The SBC Core alarm notifications are defined by the fields: Severity, Description, Impact, Action, Clearing, Repetition, Instance Fields, and Event Code(s).

FieldDescription
Severity

Represents the severity level assigned by the device and is displayed in bold green font directly underneath the alarm name. Possible severity levels are: Critical, Major, Minor, and Informational. See Severity Mapping Rules below.

DefinitionDescribes the purpose of the alarm.
ImpactDescribes the impact to the system when the indicated failure or fault occurs.
ActionDetails the action to be taken by the operator to eliminate/prevent the failure condition. When appropriate, step-by-step procedures will be provided. Traps do not have clearing events.
Clearing

This field identifies how an alarm clears from the Fault Manager Event List. Alarm clearing is either automatic or manual.

The clearing status of alarms in the SBC documentation is based on how a generic OAM trap manager behaves (i.e., the SBC generates fault alarms and clearing alarms, and the fault alarms are removed from an OAM display when the clearing alarms arrive). However, the SBC has no means to specify how/when to remove clearing alarms from an OAM display; therefore, they are defined as manual clearing.

Alternatively, RAMP uses proprietary logic to remove entries from the Fault Manager display including alarms that are defined as manual clearing.

For example, any alarms in the following RAMP file with "event.type = 2" defined after the alarm name will clear over time automatically: /opt/raid/fmconf/preprocessor/rules/sbxCoreTrap.hocon

Use Case:
The sonusSbxGwSigChanOpenNotificationV6 alarm is defined as manual clearing in the SBC documentation because the SBC has no means to clear it. But since sonusSbxGwSigChanOpenNotificationV6 is defined as a clearing trap for sonusSbxGwSigChanCloseNotificationV6, RAMP automatically removes the sonusSbxGwSigChanOpenNotificationV6 alarm from the Fault Manager display.
Repetition

Identifies if an alarm is repeated for each occurrence of a particular failure relating to the same managed object instance. When appropriate, repetition interval information is included in this field.

Objects

This field identifies detailed event information contained in the alarm (event levels and classes, threshold types, clearing strings, and so forth).

By default, all alarms are instanced by a source host and trap type. Some alarms include an Instance ID field to uniquely identify the alarms. The Instance ID is created by appending values of the instance fields to the fault instance information. In this Guide, when instance fields exist for an alarm, the Instance Fields category in the alarm description is populated with one or more instance fields.


Refer to Dashboard - Alarms to learn more about viewing alarms from the EMA.

The following table describes the rules used to map a SonusEventLevel to the RAMP display severity level. RAMP severity names are color-coded to correspond with the RAMP UI alarm color convention.


SonusEventLevelDescriptionAction to TakeRAMP Severity
criticalCall impairment is either already occurring or is imminent
Requires immediate operator action. Contact Ribbon TAC; may require reconnecting cables, replacing components, or rebuilding a drive.
CRITICAL
majorFuture call impairment is a significant concern.
Take action as soon as possible. Contact Ribbon TAC; may require reconnecting cables, replacing components, or rebuilding a drive.
MAJOR
minorLow-impacting situations or conditions. Normally, calls/revenue are not impacted by these low-severity events.Determine if error is routine (minor), or indicative of a significant problem.MINOR
informationalIntended to help the user identify potential future problems.Usually requires no immediate operator action.WARNING