Call Routing: System Provisioning - Routing

Routing management allows you to manage all the configurations associated with routing calls based on the carriers' business requirements.

To view the Routing workspace, use one of the following UI paths:

• Configuration > System Provisioning > Category: Call Routing > Routing
• All > Global > Call Routing

The Routing window displays. Click the Routes button.

The Routing screen is comprised of the following sections:

• Tabs to view/edit either Routes or Routing Labels + Routing Label Routes (default).
• The main workspace displays a table that lists route information.

Route

Create Route

Use the following procedure to create a route.

1. Click Create Route. 
2. Enter and select the desired configuration details in the Create Route panel.

3. Click Save.

Edit Route

Use the following procedure to select, and then edit a route.

1. Click Routes.

2. Select a route. The Edit Route panel appears.

3. Edit the Routing Label.
   

   Note

   You can only edit the Routing Label field.

4. Click Save.
   
   Route Search:
   
   
   Edit Route:
   
   
   
   

Delete a Route

To delete a route, do the following.

1. Click Routes.
2. From the main workspace, use the routes search section to locate a routing label.
3. Select route from the table, and click the Delete icon.

4. When prompted for confirmation, click Yes to delete the route.
   
   

   

Routing Label

Create Routing Label

Use the following procedure to create a routing label.

1. Click Routing Labels + Routing Label Routes.
2. Click Create Routing Label + Routing Label Routes.

3. Enter and select the desired configuration details in the Create Routing Label panel.

   
   
   
   
4. Click Save.
   

5. Create at least one valid routing label route for this routing label (see Create Routing Label Route). The routing label must have at least one valid routing label route to function.

Edit Routing Label

Use the following procedure to select, and then edit a routing label.

1. Click Routing Labels + Routing Label Routes.

2. Select a routing label. The Edit Routing Label panel appears.

3. Edit the configuration details. 
   

   Note

   You can only edit the Action, Script, Prioritization Type, and Number of Routes per Call fields.

4. Click Save.
   
   Routing Label Search:
   
   
   Edit Label Search:
   

Delete a Routing Label

To delete a routing label and its associated routing label routes, do the following.

1. Click Routing Labels + Routing Label Routes.
2. From the main workspace, use the routing label search section to locate a routing label.
3. Select routing label from the table.
4. From the Action column, click the Delete icon.

5. When prompted for confirmation, click Yes to delete the routing label.

   You cannot delete a routing label that is associated with a route. Point the route to another routing label before attempting to delete the routing label.

   
   Routing Label Search:
   
   
   Delete Confirmations:

   

Routing Label Route

Create Routing Label Route

 Use the following procedure to create a routing label route.

1. Click Routing Labels + Routing Label Routes.
2. Select a route. The Edit Routing Label panel appears.
3. Click Add Routing Label Route.

4. Enter and select the desired configuration details in the Add Routing Label Route panel. Use the Available Zones, Available Trunk Groups, and Available IP Peers tables to select a zone, trunk group, and IP Peer for the routing label route.

5. Click Save. 
   The Routing Label Route appears in the Routing Label Route Sequence table.
   
   When Trunk Group is selected as the option for Route Type, all the Trunk Group related fields are displayed.
   
   
   When IP Peer is selected as the option for Route Type, the Trunk Group related fields are hidden and the field, "Zone for TG and IP Peer" is changed to "Zone for IP Peer". This enhancement allows you to create Routing Label Routes with just an IP Peer as an option.
   

   Field/Control	Description
   Route Type	Select the route type associated with this routing label route. Trunk Group (default): When Trunk Group is selected as the option for Route Type, all the Trunk Group related fields are displayed. IP Peer: When IP Peer is selected as the option for Route Type, the Trunk Group related fields are hidden and the field, "Zone for TG and IP Peer" is changed to "Zone for IP Peer". This enhancement allows you to create Routing Label Routes with just an IP Peer as an option.
   Zone for TG and IP Peer	Select the Zone associated with the Trunk Group and IP Peer. This field appears only when the Route Type is Trunk Group.
   Zone for IP Peer	Select the Zone associated with the IP Peer. This field appears only when the Route Type is IP Peer.
   Trunk Group	Choose a trunk group to associate with this routing label route from the drop-down menu. This field appears only when the Route Type is Trunk Group.
   IP Peer	Select the IP Peer from the drop-down menu.
   Cost	Enter the relative cost of this route to the carrier.
   Proportion	Enter a value that specifies the proportion of calls where this route should be the first route choice. If three routes are assigned to this Routing Label with proportions 80, 70, 50, the  SBC returns the route assigned the proportion of 80 as the first route 40% of the time (80/ 200). The total can be any whole number.
   Testing	Select the desired mode for making test calls: Normal - After testing and verifying a route, select this option to use the route for live calls. When selected, the SBC returns the route regardless of the calling party category (CPC) value, or absence of a CPC value, received in the policy request. (Default setting). Test - When the CPC value in a policy request is Test Call, the SBC returns the route. When the CPC value is not Test Call or is not present in the policy request, the SBC does not return the route. Non-Test - When the CPC value in a policy request is Test Call, the SBC does not return the route. When the CPC value is not Test Call or is not present in the policy request, the SBC returns the route. Select this option for routes not to be returned during testing.
   In Service	Select to indicate route is available for routing.

   Note

   • If the number representing the chosen Trunk Group matches with the code of any of the nations, the SBC assigns the corresponding nation's name to the Trunk Group.
   • After 20 entries are configured in the same Zone under Trunk Group (TG) or IP Peer, the drop-down list adjacent to the TG field disappears. The drop-down list is replaced by a new search panel.

   
   

Edit Routing Label Route

Use the following procedure to select, and then edit a routing label route.

1. Click Routing Labels + Routing Label Routes.
2. Select a route. The Edit Routing Label panel appears.
3. Select a routing label route from the Routing Label Route Sequence table. The Edit Routing Label Route panel appears.
4. Edit the configuration details.
5. Click Save.

6. Close the Edit Routing Label Route panel.
   
   

   

Delete a Routing Label Route

To delete a routing label route, do the following.

1. Click Routing Labels + Routing Label Routes.
2. Select a route. The Edit Routing Label panel appears.
3. In the Routing Label Route Sequence table, click the Delete icon beside the routing label route you want to delete.

4. Click Yes to confirm that you want to delete the routing label route.
   
   

Routing Label Route Sequence

Edit Routing Label Route Sequence

Use the following procedure to select, and then edit a routing label route sequence.

1. Click Routing Labels + Routing Label Routes.
2. Select a route. The Edit Routing Label panel appears.
3. In the Routing Label Route Sequence, click in the drag columns to drag and reorder the routing label routes.

4. Click Save.
   
   Original Order:
   
   
   New Order: