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In this section:
The SBC Core alarm notifications are defined by the fields: Severity, Description, Impact, Action, Clearing, Repetition, Instance Fields, and Event Code(s).
Refer to Dashboard - Alarms to learn more about viewing alarms from the EMA.
The following table describes the rules used to map the SonusEventLevel to EMS display severity level. EMS severity names are color-coded to correspond with the EMS GUI alarm color convention.
SonusEventLevel | Description | Action to Take | EMS Severity |
---|---|---|---|
critical | Call impairment is either already occurring or is imminent | Requires immediate operator action. Contact Ribbon TAC; may require reconnecting cables, replacing components, or rebuilding a drive. | CRITICAL |
major | Future call impairment is a significant concern. | Take action as soon as possible. Contact Ribbon TAC; may require reconnecting cables, replacing components, or rebuilding a drive. | MAJOR |
minor | Low-impacting situations or conditions. Normally, calls/revenue are not impacted by these low-severity events. | Determine if error is routine (minor), or indicative of a significant problem. | MINOR |
informational | Intended to help the user identify potential future problems. | Usually requires no immediate operator action. | WARNING |