This section describes some common issues found with SBC SWe in Public Cloud environments, and the action needed to verify or troubleshoot the issues.


The sbcDiagnostic tool specifies "cloud-init.service failed with the result 'exit-code'", and my SBC application is not coming up

Ribbon's cloudinit modules use information retrieved from the Public Cloud provider. Occasionally, the provider fails to return, or only partially returns, the information. When this occurs, the modules cannot obtain all of the information needed by the SBC.

Action Steps:

  1. Reboot the instance through the cloud provider.
  2. Follow other Debugging information if the problem persists:
    1. Debug SBC SWe in Azure
    2. Debug SBC SWe in GCP
  3. Contact Ribbon Global Support if the issue persists.