In this section:
Use the Reason window to specify which call termination reason codes are included in a specified crankback profile. A crankback profile consists of a list of call release codes that the SBC uses to determine whether to reroute (or "crankback") a call if the call does not connect successfully to the initial destination. If egress signaling returns a release code that is in the reason code list in the crankback profile, the SBC attempts to reroute the call. If a release code is not in the list, the SBC returns the release code to ingress signaling rather than attempting to reroute the call. Refer to Call Routing - Crankback Profile for more information.
To View the Reason List
On the SBC main screen, go to Configuration > Profile Management > Category: Call Routing Profiles > Crankback Profile > Reason or
All > Profiles > Call Routing > Crankback Profile > Reason
In Crankback Profile, select a profile to view its currently configured reason list. For a new profile, the list is empty.
To Add a Reason
To add a reason code to a crankback profile:
The Create New Reason window opens.
Use the following table to configure the options and then click Save.
Reason Parameters:
Parameter
DescriptionReason Code
Enter the number of a call termination reason code that you want to trigger crankback when it is returned by egress signaling. The value must be between 0-255. Refer to Call Termination Reason Codes for the call termination reason codes list.
Use Location
ValueSelect Enabled if you want to associate a location with the reason code. When a location is configured and enabled, the specified location value must be included along with the reason code in the egress disconnect signaling to trigger crankback. Including a location with a reason code is optional. If you choose to enable using a location value, use the Location window to specify one or more location values to associate with the reason code.
- Enabled
- Disabled (default)
To Edit a Reason Code
To edit a reason code in the list to change its Use Location Value setting:
- Click the radio button next to the specific reason code.
- Click to select a value for Use Location Value.
- Click Save.
To Delete a Reason Code
To delete a reason code from a crankback profile:
- Click the radio button next to the specific reason code that you want to delete.
- Click the Delete (X) icon at the end of the row.
- Confirm the deletion when prompted.