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This document outlines the configuration details for Ribbon's SBC SWe Core interoperability with Microsoft Teams Direct Routing.
The SBC Core (SBC 5x10, 5400, 7000 and SWe) addresses the next-generation needs of SIP communications by delivering embedded media transcoding, robust security, and advanced call routing in a high-performance, small form-factor device. This enables service providers and enterprises to quickly and securely enhance their networks by implementing services like SIP Trunking, secure Unified Communications, and Voice over IP (VoIP).
The SBC Core provides a reliable, scalable platform for IP interconnect to deliver security, session control, bandwidth management, advanced media services and integrated billing/reporting tools in an SBC appliance. This versatile series of SBCs can be deployed as peering SBCs, access SBCs or enterprise SBCs (eSBCs). The SBC product family is tested for interoperability and performance against various third-party products and call flow configurations in the customer networks.
In the subsequent sections, SBC 5x10, 5400, 7000 and SWe are represented as SBC Core.
Direct Routing lets you connect a supported, customer-provided Session Border Controller (SBC) to Microsoft Teams Phone. Direct Routing connects your SBC to almost any telephony trunk or interconnects it with third-party PSTN equipment. Direct Routing enables you to:
Use virtually any PSTN trunk with Teams Phone.
Configure interoperability between customer-owned telephony equipment, such as a third-party private branch exchange (PBX), analog devices and Teams.
The interoperability compliance testing focuses on verifying inbound and outbound call flows between the Ribbon SBC SWe Core and Teams Phone.
This document provides configuration best practices for deploying Ribbon SBC SWe Core with Microsoft Teams. Note that these are configuration best practices, and each customer may have unique needs and networks. Ribbon recommends that customers work with network design and deployment engineers to establish the network design that best meets their requirements.
This guide does not aim to provide detailed configurations that will meet every customer's requirements. Instead, use this guide as a starting point and build the SBC configurations with network design and deployment engineers.
This is a technical document intended for telecommunications engineers to configure both the Ribbon SBC SWe Core and the third-party product.
To perform this interop, you need to:
This configuration guide is offered as a convenience to Ribbon customers. The specifications and information regarding the product in this guide are subject to change without notice. All statements, information, and recommendations in this guide are believed to be accurate but are presented without warranty of any kind, express or implied, and are provided “as is.” Users must take full responsibility for the application of the specifications and information in this guide
The following aspects are required before proceeding with the interop:
The configuration uses the following equipment and software:
Requirements
Product | Equipment/ Devices | Software/ Firmware Version |
---|---|---|
Ribbon Communications | Ribbon SBC SWe Core | V09.02.05R000 |
Microsoft Corporation | Polycom CCX600 Desk Phone | 8.1.2.1122 |
Yealink T58A Desk Phone | 58.86.0.160 | |
Audio Codes C470HD Desk Phone | 9 | |
Third Party Phones | Polycom VVX411 | 5.7.2.24637 |
Administration and Debugging Tools | Wireshark | 3.2.7 |
LX Tool | 2.1.0.6 |
The sections in this document follow the sequence below. The reader is advised to complete each section for a successful configuration.
The SBC SWe Core is available for deployment on VMware. To deploy an SBC SWe Core instance, refer to the following link:
https://wiki.rbbn.com/display/SBXDOC92/Installing+SBC+Software+on+VMware.
Prerequisites:
To configure SBC SWe Core for Microsoft Teams Direct Routing, refer to the following link:
To configure Poly phones Microsoft Teams Direct Routing, refer to the following link:
https://docs.poly.com/bundle/ccx-ms-ag-7-2-1/page/c3989581.html
To configure Yealink phone's Microsoft Teams Direct Routing, refer to the following link:
https://www.yealink.com/en/solution-detail/teams-phone
To configure AudioCodes phones Microsoft Teams Direct Routing, refer to the following link:
The following checklist depicts the set of services/features covered through the configurations defined in this Interop Guide.
Sr. No. | Supplementary Services/ Features | Coverage |
---|---|---|
1 | Call Setup and Termination over TLS |
|
2 | Call Transfer (Blind / Unattended) | |
3 | Call Transfer (Consultative / Attended) | |
4 | Call Hold and Resume (with MOH enabled) | |
5 | Call Hold and Resume (with MOH disabled) | |
6 | Call Parking | |
7 | Call Forward | |
8 | Call Queue | |
9 | Group Call Pickup | |
10 | Anonymous Call | |
11 | DTMF Support | |
12 | Long Duration Call |
Legend
Supported | |
Not Supported |
Note the following items in relation to this Interop—these are either limitations or useful information regarding interoperability.
Both issues are under investigation by Microsoft.
For any support-related queries about this guide, please contact your local Ribbon representative or use the details below:
For detailed information about Ribbon products and solutions, please visit:
https://ribboncommunications.com/products
For information about Microsoft Teams Direct Routing & solutions, please visit:
https://learn.microsoft.com/en-us/microsoftteams/direct-routing-whats-new
For information about Poly Desk Phones, please visit:
https://support.hp.com/in-en
For information about Yealink Desk Phones, please visit:
https://www.yealink.com/en/contact-us
For information about AudioCodes Desk Phones, please visit:
https://www.audiocodes.com/services-support
This Interoperability Guide describes the configuration steps required for the Ribbon SBC SWe Core with Microsoft Teams Direct Routing desk phones. All feature and serviceability test cases were completed and passed with the exceptions and observations noted in Test Results.
This document details all features and capabilities tested, as well as any limitations, notes, or observations, to provide the reader with an accurate understanding of what is and is not covered.
Configuration guidance is provided to enable the reader to replicate the same base setup — additional configuration changes are possibly required to suit the exact deployment environment.
© 2024 Ribbon Communications Operating Company, Inc. © 2024 ECI Telecom Ltd. All rights reserved.