In this section:

 

This section describes how to trigger automatic diagnostic snapshots.

Overview

The EdgeView allows users to create triggers for events like an application crash or kernel crash to generate a diagnostic snapshot. These diagnostic snapshots provide information that help in understanding and debugging the cause of the failure. The diagnostic snapshot is generated as a T-Info file. Download the T-Info file from the Diagnostics File tab or the Notifications page. Email notifications are also sent upon execution of the trigger.

Configure Rule to Trigger Diagnostic Report

To configure a new rule:

  1. Go to Troubleshooting > Rules.
  2. Click Add New Rule. The Add New Rule page appears.
    1. Under Define Triggers and Actions enter the following details:
      • Rule Name: Type a rule name of your choice.
      • Trigger Type: Choose the trigger type as either Application Diagnostic Report or Kernel Diagnostic Report.
      • Rule Severity: Select an appropriate severity category from Info, Warning or Critical. 
    2. Under Define Scope, click Select Collection or Device. Select the desired collection or device from the dialog box that appears. 
    3. Under Notify, click Add Recipients and select the required recipient(s). The recipient(s) is notified when the trigger executes.
  3. Click Add Rule.

Add New Rule Page

Access Diagnostic Report via Notifications

Diagnostic reports are generated when the rules set in Configure Rule to Trigger Diagnostic Report by a user is triggered. The recipients are notified once the rules are triggered.

To access diagnostic report via Notifications:

  1. Click the View Notifications icon on the menu bar. The triggered crash is listed in the Notifications page.

    Note

    Each notification listed in the Notifications page shows the time of event occurrence, severity of the event, type of trigger, the trigger rule, the affected device, the affected collection and the recipients.

  2. Select the drop-down arrow near Recipients to see further details about the event. Click the T- Info file to download the diagnostic report.

    Download Diagnostic Report

Access Diagnostic Reports via Diagnostics Files

To access the diagnostic report via the diagnostic panel:

  1. Go to Devices > List > [Device Name]. 
  2. On the device details page select the Diagnostics Files tab. Latest diagnostic reports of all the application and kernel crashes that occurred on the device are listed here. 
  3. The EdgeView allows you to perform the following actions on the T-Info files:
    • Download – To download the diagnostic file select the download icon corresponding to the required diagnostic report.
    • Delete – To delete the diagnostic file select the delete icon corresponding to the required diagnostic report

      Diagnostics Files Tab