The SBC 5000 series chassis replacement procedure describes the necessary tasks to replace the SBC 5000 series chassis. It contains information about the physical swap as well as BMC and BIOS upgrade (if necessary).
The Ribbon SBC 5000 series system is a 2U rack-mounted chassis. It can be front or center mounted in standard 19” wide racks, with options for 23” wide racks.
The SBC 5200/5100 chassis accommodates following modules:
The SBC 5210/5110 chassis accommodates following modules:
The chassis must be installed in adherence with the environmental specifications and power source requirements listed in Post Installation Checklist.
It is necessary to gather information about the platform before submitting the RMA. It is mandatory to fill this information into the RMA submit form:
For more information on SBC 5000 series hardware platform specification, refer to SBC 5000 Hardware Platform Specifications.
Before installing a new license file, a configuration backup must be taken by using the command saveConfig
, which generates the .tar.gz
backup file prior to the replacement.
The backup must be taken before performing any operation on the system. For detailed information, refer to Saving the SBC Configuration.
The following tasks are performed for physical replacement of a failed chassis with a new one:
Before installing a new license file, a configuration backup must be taken by using the command saveConfig
, which generates the .tar.gz
backup file prior to the replacement.
The backup must be taken before performing any operation on the system. For detailed information, refer to Restoring SBC Configuration.
Perform the following steps to gracefully shut down the SBC.
shutdown -h now
command].Remove the power supplies and any DSP cards from the chassis.
DSP cards can be removed only from SBC 5x10 series chassis.
Perform the following checks on all systems:
Do not continue this RMA procedure until all the above criteria are met.
Check whether all cables connected to the failed chassis are labeled correctly with the corresponding port information for unique identification during the HW swap from the failed chassis to the new, and correct as needed. Label the cables that are not labeled.
Carefully remove the contents from the shipping container, and check each item for damage. SBC 5000 series is shipped with the items listed below. If any item is missing or damaged, contact your Ribbon representative for support.
The newly delivered chassis does not contain power supplies and SFPs. The parts from the failed chassis must be used in the new chassis. Contact your Ribbon representative in case of missing parts.
See Connecting Electrostatic Discharge Wrist Strap for help with attaching the ESD wrist strap to prevent damage to the equipment.
The powering off the failed chassis includes:
The following procedure explains how to disconnect from your local AC power source:
The following procedure explains how to disconnect from the DC Power:
The following procedure explains how to disconnect the ground from the SBC 5000 series using a 7/16 inch wrench:
For detailed information on disconnecting chassis from grounding, refer to the section "Grounding SBC 5000 series Chassis" in Connecting Power to SBC 5000 Series and Powering On.
For graceful shutdown of the system, refer to the section Graceful Shutdown of the System.
Remove the SSD Hard Drive
To remove the SSD hard drive from SBC 5000 series, refer to SBC 5000 Series Solid State Drive.
The SFPs are not the part of the new chassis delivery. Remove them before the chassis replacement and keep them in a secure place. To remove the SFPs from SBC 5000 series, refer to SBC 5000 Series SFPs.
The power supplies are not a part of the chassis delivery as well. They must be removed and kept in a safe place until the chassis is replaced. To remove the AC and DC power supplies, refer to sections SBC 5000 Series AC Power Supply and SBC 5000 Series DC Power Supply.
This is applicable for SBC 5x10 series. For detailed information on removing the DSP cards, refer to the sections SBC 5x10 DSP20 Module and SBC 5x10 DSP25 Module.
Removing the failed SBC 5000 series chassis contains these steps:
Disconnect the Rack Rear Support from the Rack Adapter Brackets by removing two Philips screws on each side of the SBC 5000 series.
Do not remove screws attaching the Rack Adapter Brackets to the rack until after removing the SBC 5000 series chassis from the rack.
Supporting the chassis from the bottom, remove the mounting hardware from the front rack ears. Slide the SBC 5000 series forward off the Rack Adapter Brackets. Remove the Rack Adapter brackets from the rack by removing the four rack mounting screws, two each side.
The license bundle must be applied on the currently standalone active system before powering on the replacement system with your SSD hard drive.
The licenses must be applied on the standalone active system before bringing up the replacement system online.
The new license bundle must contain the new serial number from the replacement chassis. Call Technical Support to re-generate the license. The serial number of the new chassis is necessary to generate the license. This number can be found on the sticker behind the front Bezel. Technical Support generates the license once the RMA is submitted.
For details on rack mounting procedures, refer to Rack Mounting the SBC 5000 Series Chassis.
The following procedure explains how to connect the ground to the SBC 5000 series using a 7/16 inch wrench:
Attach the two hole chassis ground lug PN 300-30016 to the SBC 5000 series using two flat washers PN 510-00057, two split lock washers PN 510-00056, and two hex nuts PN 511-00046 as shown in the following figure.
Push both power supplies into the chassis until you hear a “click” sound.
For more information on installing the power supplies, refer to the sections SBC 5000 Series AC Power Supply and SBC 5000 Series DC Power Supply.
Push all SFPs into the chassis until you hear a “click” sound.
For more information on installing the SFPs, refer to the section SBC 5000 Series SFPs.
The replacement chassis is shipped with a pre-installed SSD. When the chassis RMA is performed, customer receives the SSD with pre-installed older release. The procedure to install SSD hard drive to the chassis is:
SSD Received with new Chassis:
Configure the Management port IP addresses.
Update the BIOS Firmware.
For more information, see section Firmware Configuration and Upgrade.
The data on your SSD drive can become corrupted if the BMC and BIOS versions do not correspond to the SBC 5000 series version.
Insert the Original SSD:
Plug the required cables to the new chassis. Make sure all the cables are plugged in according to the labeling.
The BMC/Management cables must be connected before upgrading the BIOS and BMC.
The Packet cables must be connected once:
The following procedure explains how to connect to the power and powering on the switch:
Turn on your local AC power source.
Turn on your local DC power source.
This is applicable for SBC 5x10 series. For more information on DSP card installation, refer to the sections SBC 5x10 DSP20 Module and SBC 5x10 DSP25 Module.
The installation process is divided into following parts. New license, BMC, and BIOS must be already installed or upgraded.
Ribbon provides the pre-configured IP address “169.254.77.1” to facilitate out of the box access to the BMC web interface. Configure your PC to access the default BMC address “169.254.77.1”. To access the BMC web application, connect the Field Service Port to the PC configured with the pre-configured IP address and type the IP address in a web browser.
For details, refer to the section Configuring BMC IP Address Via Serial Console or Configuring BMC for Remote Access.
Make sure you have access to the correct software code that the current active system is running.
Mount the USB and copy the software to the /opt/sonus/
directory of the replacement system.
The BMC firmware is updated through the following steps:
For details, refer to the section Upgrading SBC 5000 Series Firmware.
The new SBC 5000 series does not have management IP addresses configured. To configure management IP address, refer to Configuring the Host Network Management Interface.
The SBC application must be upgraded before using the old or the new SSD. For upgrading SBC application, refer to Upgrading SBC Application.
The BIOS firmware for SBC 5000 series is part of SBC application installation/upgrade package.
Install/Upgrade any platform software and then install the application software on the replacement system. For details, refer to the section Installing SBC 5000 and 7000 Series Software.
An ISO (re-imaging) should be performed on every SBC received through Return Merchandise Authorization (RMA) process. To know more about re-installing ConnexIP OS, refer to:
During installation of the application, the local host role must be carefully entered. The local host role depends on what the system (being replaced) was originally configured for. For example if it was originally the active system. So the local host role must be configured as active.
The system status can be checked by using EMA GUI or by CLI commands.
Using EMA GUI
For detailed information, refer to All - System.
Using CLI
The following commands must be executed to check the system status:
% show table system serverStatus % show table system syncStatus
For details, refer to the section show table system.
As part of the application install, the system will reboot. After reboot, the standby system starts to sync with the active system automatically. The sync process can take approximately 30 to 40 minutes. The sync and server status can be monitored through CLI/EMA/EMS on the active system.