Action Configurations are the individual steps (actions) that make up an Action Set (Action Sets allow you to perform additional actions before routing a call). Through Action Configuration, you create an Action (such as Route Call, Send Connect, Detect CNG, etc.) and assign a Routing table to perform that action.
For information about how Action Configurations are used, see Managing Action Sets and How Action Sets Work.
Working with Action Configurations
- In the WebUI, click the Settings tab.
In the left navigation pane, go to Call Routing > Call Actions > Action Configuration.
To view a actions's properties:
- Click the pop-up icon (
) next to the entry you want to view. - When you are finished, close the window.
To delete an entry, select the checkbox next to the entry and then click the Delete (
) icon.
Related topic:
Overview
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