System Administration - Software Install-Upgrade

The Software Install-Upgrade window provides options to install or upgrade the SBC Application.

SBC supports Upgrade Manager interface, which performs Live Software Upgrade (LSWU) on an HA pair without affecting the SBC services. The Upgrade Manager interface upgrades the SBC application on both active and standby SBCs of the HA pair.

Upgrade Manager interface:

• indicates the progress of current upgrade action, current upgrade state and the percentage of completion.
• allows you to perform a pre-upgrade check at any time when SBC is functional. It also instructs you to proceed with the upgrade or not based on the logs collected during the pre-upgrade checks.
• provides a clear indication of the step which failed during the upgrade process and leaves the SBC in a state where manual intervention is possible to complete the upgrade process. 

It also provides REST interface to external authentic clients and EMS to perform and monitor LSWU.

Complete SBC Application Package files are available on Salesforce for download. For more information on how to download the required SBC Application files, refer to Downloading Software from the Ribbon Support Portal.

Once the files are downloaded to the local drive, use the File Upload option to upload these files to SBC. To know more about how to upload SBC Application Package files, refer to System Administration - File Upload.

Once the files uploaded, they are available on Software Install-Upgrade window.

To View SBC Application Package

On SBC main screen, navigate to Administration > System Administration > Software Install-Upgrade. The Software Install/Upgrade window is displayed. The available packages are displayed under Packages pane.

Packages Panel Before an Upgrade

Packages Panel After an Upgrade

The Packages panel provides the following information:

1. Most recent Live Software Upgrade:
   1. Upgrade From - SBC version from which the upgrade happened.
   2. Upgrade To - Current SBC version displayed by the application.
   3. Date - Date and timestamp of the upgrade process.
   4. Upgrade Status - Whether the upgrade was successful or failed.
2.  SBC application packages available for installation or upgrade.

To Install an SBC Application Package

To Install an SBC Application Package:

1. In the Packages panel, select the package that you want to install.

   Installation Package

   

2. Click Install Software to continue with the installation.

   Install Software

   

3. SBC validates the selected package. If the package and the contents are valid, SBC provides additional fields to populate.

   Verifying Software Package

   

4. Choose the type of SBC installation that you want to perform. The options are:

   1. HA Pair

   2. Standalone

      Packages New Installation Options

      

      

5. For SBC hardware type of installation, choose SBC Type as I-SBC.
   For SBC Type, choose from the options listed:

   SBC Type	Description
   I-SBC	Specifies an Integrated Signaling and Media network element (I-SBC). This is applicable for SBC on hardware environment (SBC 5000 Series, SBC 7000 Series, and SBC 5400).
   S-SBC	Specifies the SBC type as Signaling. The S-SBC (Signaling SBC) is applicable for SBC on Cloud environment.
   M-SBC	Specifies SBC type as Media. The M-SBC (Media SBC) is applicable for SBC on cloud environment.

   For more information on the value of each field and information for the installation procedure, refer to Installing SBC Application Using the ERE.

To Perform an Offline Upgrade of SBC Application

To upgrade an SBC Application Package in offline mode:

1. In the Packages panel, select the package that you want to upgrade to.

   Upgrade Package

   

2. Click Standalone Software Upgrade to continue with the upgrade.

   Standalone Software Upgrade

    

    

   SBC validates the selected package.

   Standalone Software Upgrade Validation

   

    

   Once the package is verified, SBC displays the upgrade option.

   Standalone Software Upgrade Window

   

3. Click Start Upgrade to start the Upgrade process. Refer Upgrading SBC Application using EMA Platform Mode for more details.

To Perform Live Software Upgrade of SBC Application

LSWU is performed on an HA pair.

Prior to performing LSWU using the Upgrade Manager interface, ensure:

• that the firmware versions on both active and standby SBCs are same. If the firmware versions are different, upgrade the firmware to required version prior to performing an LSWU. For more information, refer to Upgrading Firmware.
• to download the correct SBC software bundle from Salesforce. Refer to Downloading Software from the Ribbon Support Portal to know more.
• to upload the SBC application files to both active and standby SBCs using the System Administration - File Upload option.
• to execute/start the LSWU process only on the current active SBC.

To upgrade an SBC Application Package using LSWU:

1. In the Packages panel, select the package that you want to upgrade to.

   Upgrade Package

   

2. Click Live Software Upgrade to continue with the upgrade.

   Live Software Upgrade

   

    

   SBC validates the selected package.

   Live Software Upgrade Validation

   

    

   Once the package is verified, SBC displays the upgrade option.

   Live Software Upgrade Window

   

3. (Optional) Click Perform Pre-Upgrade Checks.

   Note:

   The Pre-Upgrade Checks can be performed anytime and outside the maintenance window too. These checks are performed to verify if the system is ready for an upgrade.

   Perform Pre-Upgrade Checks

   

   The Pre-Upgrade Checks Complete message is displayed once the verification is completed.

    

   Performing Pre-Upgrade Checks

   

4. Once Pre-Upgrade checks are complete, click Start Upgrade to start the Upgrade process.

   Start Live Upgrade

   
   Note:

   The LSWU initially starts on the standby SBC.

   
   The Software Upgrade panel displays the upgrade status.

   LSWU Upgrade Status

   
   Note:

   The complete LSWU process takes approximately 45 to 60 minutes. Refer Live Software Upgrade Using EMA for more details.

5. Once the upgrade is over on the standby SBC, the process starts over for active SBC. The active SBC reboots in the process. Logon in EMA platform mode to check the status.

   Once LSWU process completes, a pop-up message Live Upgrade Complete is displayed.

   Live Upgrade Complete

   

6. Click OK to complete the process.

To Delete an SBC Application Package

To delete an SBC Application Package:

1. In the Packages pane, select the package that you want to delete.

   Delete Package

   

2. Click at the end of the selected row to remove the package. A confirmation dialog box is displayed. 

   Software Package Delete Confirmation

   
3. Click Delete to confirm. The selected package is removed from the Packages pane.