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To configure the 

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settings, perform the following steps:

  1. Select the required 

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    from the devices list as shown in the image below.

    Configuring EdgeMarc

  2. Select the Analysis tab from the Devices List screen dialog box.

    Configuring EdgeMarc Dialog Box

    The MOS, Diagnostics, and TWAMP details of the device are displayed.

MOS Score

You can view the MOS score and other call details of the most recent calls from this page.

MOS Score



Call Ladder

To view the Call Ladder, which details connectivity between the SIP Phone, 

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 and SIP Server, select the SIP CALL ID of the required call.

Selecting SIP CALL ID



The Call Ladder page appears.

Call Ladder Page



The Call Ladder page shows the following information:

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     IP details, SIP phone details, and SIP server IP details. 
  • Call durations over 2 ms highlighted in blue. 
  • Custom domain address on the message details pane.

The Call Ladder page also allows you to:

  • Export call flow as an image. To export call flow as an image, click the Print icon on the top-right corner.
  • Hide or display SIP message details on a separate pane. Click Hide Details or Show Details to hide or display the SIP message details.

TWAMP

Two-Way Active Measurement Protocol (TWAMP) is a protocol that measures two-way or round-trip network performance between two TWAMP-supported devices. TWAMP enables real-time monitoring of LAN-side devices.

Note

Any TWAMP-supported LAN-side device (phone) provides TWAMP without the need for configuration.

Use the 

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TWAMP screen to view the connectivity details of the 
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with 
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 (see TWAMP page image).

For the LAN-side devices (phones) to show up on

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, run Health Report. Once the phones appear on the Devices > List > Inventories tab, you can run TWAMP on the devices that support it.

Note

You can run TWAMP from the Bulk Actions drop-down list on the Devices List screen. 


Run TWAMP

TWAMP Page



Taking Snapshot

You can take a Snapshot of the

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log files for the purpose of troubleshooting. The 
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log file is generated in .tar compressed format and consists of various system log files when extracted.

  1. Select TAKE SNAPSHOT from the Diagnostics screen to generate the .tarfile (see Snapshot image).

  2. Select the download icon to download the log files in .tar compressed format (see Snapshot image).

    Snapshot

  3. Given below are the log files that are present inside the .tar file: 

    • lan_ring0

    • sysreport

    • wan1_ring0

    • wan2_ring0 


    .tar File Contents

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