To download the SBC software package from the Salesforce customer portal:

  1. Click www.sonus.net. The Sonus Corporate Portal displays.

    Salesforce Customer Portal Home Page

  2. On the top-right corner, hover over Login, click Customer Portal.

    Customer Portal Login


    The Login window displays.

  3. Enter your Sonus provided credentials to log on to the portal.

    Note: The user name is always displayed in CAPITAL letters.

    Login Screen

    The Sonus Global Support Portal window displays.

  4. Click SUPPORT tab.

    Support Menu

  5. Click SW DOWNLOAD.

    Software Download Menu


    The Select Software screen displays.

  6. To search for the software bundle, follow below steps:

    1. In Select Software section, choose SBC SWe from the Product drop-down list.

    2. Choose Linux From the Operating System drop-down list.

      The list of Software Bundles that are matching the Product and the Operating System displays below:

      Selecting Software and Operating System

  7. Choose the appropriate software bundle, and click Request Download link.

    Requesting Download

    The Software Download Form page displays.

  8. Type the requested details. In Sonus Software End-User License Agreement section, click I Accept.

  9. Click Submit.

  10. The Software Request screen displays. The Request Status initially displayed as Submitted state.

    Download Request Submitted State

    Once the software request is submitted, the approval/denial requires minimum of 15 minutes.
    If the request is approved, the user receives an email with a link to download the requested software.

    If the request is denied, the user receives an email with a reason for denial.

    If there is an issue with the portal, raise a request in TAC.

  11. Once the software request is approved, and the Request Status is changed to Download Available, click SUPPORT > SW DOWNLOAD > Download Requests.
    Note: Once the download request is approved, the software download request status changes to In Process state. When the software is available for download, the status changes to Download Available state.

    Download In Process State

  12. Click the appropriate Software Request ID associated with the software bundle.

    Software Download Available State


    The Download page displays.

  13. In the Software Requests section, click the appropriate URL to download the software.

    Software Download

  14. The browser redirects you to the following page and prompts you to save the file. If the pop-up window fails to display, click the link click here to save your file.

    Download Manager

    (OR)

     

  15. Download the URL directly to the Openstack glance using the following sample command in Openstack CLI:

    glance image-create --disk-format qcow2 --container-format bare \
  --name "sbc-V06.01.00R000" \
  --copy-from "http://download.sonusnet.com/dlm/SBC5x7x_5.0/sbc-V06.01.00R000-connexip-os_03.03.00-R000_2_amd64.qcow2"

  16. Save the software bundle to your local PC or server.

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