sonusPolicyServerCallProcessTimeHighThresholdNotification - MAJOR

Description

This alarm is generated when the PSX average call processing time for the last 50 calls exceeds the high threshold (100 milliseconds).
Possible failure reasons:

• PSX CPU overload
• PSX database fragmentation

Repetition

Yes. Repeats each time that the call processing time exceeds the high watermark; and continues to repeat after the alarm is cleared by sonusPolicyServerCallProcessTimeLowThresholdNotification as long as the high watermark is exceeded.

Event Codes

None

Instance Fields

None

Action

Perform the following:

1. Check to see if a process is loading down the CPU.

2. Log onto PSX and type the following to execute the database diagnostic program:

   DbDiag.ksh S

   If database cleanup is needed, contact Ribbon Global Product Support for assistance.

   For help with viewing counters and logs, refer to PSX Documentation.

Impact

Long call setup times and potential call failures.

Clearing

Automatic; sonusPolicyServerCallProcessTimeLowThresholdNotification