Upgrading SBC Application in HA Configuration

The

The following procedure describes the 

1. Download the
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    application package from the Salesforce customer portal to your local folder on a PC or remote server. To know more on how to download files, refer to Downloading the Software from Salesforce.
2. Validate the SBC md5 checksum using the checksum calculator. See Validating MD5Sum with 'Checksums Calculator' for guidance.

3. Launch the Platform Manager.
   The Platform Manager main screen appears.

   Platform Manager Main Screen

   

4. Upload the SBC application package to Active and Standby SBC servers using Upload Files tab.
   
   

   1. Click Upload Files tab.

      Opening Upload Files Tab

      
   2. Click Select.

   3. Browse the SBC application package files in the File Upload screen.

      Selecting SBC application package

      

   4. Click Open. The Files are listed in Upload Queue section.

   5. Click Upload to upload all the files.
      

      Uploading SBC package

      

      
      

   6. Once the file upload is completed, the SBC application files are moved to Files section.
      

      Completing the upload

      

      
      

5. Stop the application on active server using Admin > Stop Application.

   Stopping Active Server

   

6. The stop application is a service affecting operation. Confirm the stop operation with the user credentials.

   Confirm Stop Application

   

7. The application is stopped on the active server.

   Stopping Application on Active Server

   

8. Launch the Platform Manager on the standby server.

   After stopping the application on the active server (WFDSBC01a), the automatic switchover happens and standby server (WFDSBC01b) becomes active.

   Platform Manager Main Screen

   

9. Stop the application on standby server using Admin > Stop Application.

   Stopping Standby Server

   

10. The stop application is a service affecting operation. Confirm the stop operation with the user credentials.

    Confirm Stop Application

    

11. The application is stopped on the standby server.

    Stopping Application on Standby Server

     

12. From the Platform Manager of initial active server (WFDSBC01a), click SW Install > Upgrade SBC Application tab. Select the SBC Application Version to upgrade, and click Next.

    Select the "off-line" upgrade option for Non-LSWU upgrades. Ignore the messages appearing for Live Software Upgrade (LSWU). These messages will be removed in the sub-sequent releases.

    Selecting SBC Version

    

    The signature file of the SBC package verifies the integrity of the package contents before proceeding with the SBC installation.

13. Confirm the Upgrade by providing your user credentials and click Upgrade.

    Confirming Upgrade

    

14. The upgrade process starts on the active server (WFDSBC01a) and displays the upgrade status on View Application Upgrade Log screen.

    Continuing SBC Upgrade

    

    Continuing SBC Upgrade

    

    You may lose connectivity to browser session as the server goes for reboot.

    This process takes approximately 45 minutes to complete on a single server.

    Rebooting SBC Platform

    

    BIOS upgrade is not part of SBC application upgrade in both

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    and

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    platforms.

    Once the upgrade is successful, clear the browser cache prior to accessing the SBC EMA.

15. Launch the EMA Platform Mode.
    Log on using the default credentials.

    Logging On to EMA Platform

    

    Beginning with 5.0 release, the Platform Manager is integrated into the EMA and hereafter referred to as EMA Platform Mode. Thus, post 5.0 SBC application installation and upgrades are performed using the EMA.

16. Verify the SBC application status on the Administration > System Administration > Platform Management screen.

    Verifying Active SBC Status

    

    Once all the SBC process starts running, continue upgrading the standby SBC server.

17. Follow the step 12 through step 16 to perform upgrade on the standby server (WFDSBC01b).
    
    

18. Verify the Standby SBC application status on the Administration > System Administration > Platform Management screen.

    Verifying Standby SBC Status

    

19. Verify the Firmware, ConnexIP OS and SBC application in Monitoring > Dashboard > System and Software Info.

    System and Software Information for HA pair

    

20. Log on to EMA. Navigate to Monitoring > Dashboard > System Status to verify the overall HA system status in the active server.

    Overall HA System Status

    

    End of Procedure