Not supported by SBC SWe Lite in this release.
This is a best practice on how to enable, collect, and provide traces and logs from SBC Edge and from ASM.
In the process of troubleshooting issues in your voice Sonus work, you may need to collect logs from SBC or from Application Solution Module (ASM) yourself, or you may be asked by Sonus TAC to do it. In most cases, when a CRM case is opened, Sonus TAC will request the relevant logs and configuration backup. In most cases, Sonus TAC engineers will need the following files as the minimum requirement to start their analysis:
SBC Edge is configured in following setup:
PSTN -- [SBC 1000/2000 gateway] -- [SBA] -- [Lync SBA client]
Once the issue is addressed with a CRM case, be sure to include the following files for a quicker resolution:
Procedure to backup SBC Edge configuration file is explained in Backing Up Data.
Add the following subsystems with the log level of Debug as shown on following screenshot
Rotate the log as shown on the following screenshot:
Add Remote Log Server as show on the following screenshot (Log Destination is where the Sonus Log Exchange (LX) is installed)
In the left navigation pane, go to Logging Configuration > Subsystems and add the following subsystems as show on the following screenshot.
Click Start Listening as shown on the following screenshot.
Hit Start Logging as shown on the following screenshot:
Now execute the scenario (i.e: Lync client calls to PSTN number, call is reproduced.)
Download the log as shown on the following screenshot:
On Syslog Server machine, click Stop Listening on LX Syslog Server as shown on the following screenshot:
Hit Stop Logging as shown on the following screenshot:
Hit View Log Files on Lync Server 2010 Logging Tool as shown on the following screenshot
Save the log as txt file as shown on the following screenshot
Use Windows Explorer to navigate to the C:\UX\PUBLIC\LOGS directory as shown below and collect/copy all files in this directory as shown on the following screenshot
Sonus provides a secure FTP solution for customers and partners to securely send files associated with their cases to Sonus TAC. This SFTP tool is accessible from Salesforce while creating a case.
This Sonus Secure FTP Solution encrypts files once they are uploaded to the tool and keeps them encrypted during transport to Sonus TAC. The files are automatically deleted a short time after the case has closed.
This Sonus Secure FTP Solution ensures confidential customer data is protected by creating new user credentials for each particular case. These credentials are automatically deleted after each case is closed. (See WBA Alert-15-00021402 for additional details)
For security purposes, there is no longer one set of credentials for a customer account.